Systems Analyst

Adolfson & Peterson•Tempe, AZ

About The Position

Adolfson & Peterson Construction is seeking an experienced Systems Analyst to install, maintain, and repair computer hardware and software at the main office and regional job sites. The role answers questions and provides technical assistance and support to internal and external clients throughout the region. Support includes computers, handheld devices, peripheral hardware, operating systems, printing, installation, integration, email, and enterprise software. The Systems Analyst ensures proper licensing and configuration of installed client-based software, assists with administration and upkeep of companywide software and utilities, and helps manage routine networking operations across corporate and jobsite networks. The position delivers business-focused technical support, maintains workstation and network systems, coordinates equipment deployment and user onboarding/offboarding, and works with senior support staff, vendors, and IT colleagues in other offices. The role also supports new office and construction-site builds and upgrades, video conferencing and presentation equipment, and local hardware and software purchases. The company emphasizes safe work practices, an Incident and Injury Free culture, customer service, collaboration, and ethical conduct.

Requirements

Bachelor’s degree in computer science or a related field and at least 2 years of desktop experience, or an equivalent combination of education and relevant experience.
Proficiency with Microsoft Office, O365, Windows 10, and various handheld devices.
Strong customer-support mentality and demonstrated commitment to exceptional customer service in a support function.
Ability to quickly and correctly diagnose problems and resolve issues.
Demonstrated integrity and ethical standards.
Ability and willingness to travel.
Basic understanding of imaging software such as Microsoft SCCM.
Basic understanding of PowerShell for configuration and management of client-side Windows environments.
Experience setting up and supporting iPhone/iOS devices and administering them through mobile device management tools; the specified tool is Cisco Meraki Device Manager.
Basic understanding and experience with TCP/IP and setup, management, and troubleshooting of common wired and wireless devices; CompTIA Network+ is referenced.
Ability to install, upgrade, support, and troubleshoot printers, computer hardware, and other authorized peripheral equipment; CompTIA + is referenced.
Ability to manage time and priorities effectively and respond to business needs with little or no warning.
Ability to use critical thinking and analysis to troubleshoot IT and desktop issues.
Ability to work effectively with diverse work groups using strong communication and interpersonal skills.

Responsibilities

Take personal responsibility for working safely within an Incident and Injury Free (IIF) culture; champion and reinforce IIF efforts and comply with company safety requirements and policies.
Deliver technical support tailored to business needs.
Install and repair hardware, software, and peripheral equipment at office and job-site locations according to design or installation specifications.
Consult users and technical manuals, run diagnostics, identify issues, and provide assistance.
Test and monitor hardware and peripheral equipment to evaluate its use, effectiveness, and adequacy for users.
Coordinate the setup and deployment of computer hardware and software.
Install, update, and troubleshoot stand-alone computer software applications.
Set up job-site networks, including high-speed internet connections and wireless networks.
Maintain records and systems for hardware and software inventory and problem-resolution activities.
Provide hands-on support for local servers and computer networks in coordination with senior support staff.
Create and maintain monitoring, trending, and alerting systems for network devices and connections to minimize network faults and failures.
Troubleshoot system issues and help resolve them using tools such as traffic-flow and packet-capture utilities.
Use diagnostic tools to troubleshoot network connectivity and workstation hardware and software problems.
Coordinate equipment ordering, delivery, and setup for new users and collect company equipment and remove system access for departing users.
Work with vendor support contacts to resolve technical issues in the desktop environment.
Work with IT team members on new branch and construction-site builds and upgrades.
Assist other members of the IT department and support video conferencing and presentation equipment.
Collaborate with IT professionals in other regional offices.
Assist with local hardware and software purchases, ensuring business approval, appropriate licensing, and best value while controlling costs.
Perform other duties as assigned.