System Analyst

Panduit•Tinley Park, IL

26d•$65,000 - $85,000•Hybrid

About The Position

Panduit is seeking a Systems Analyst to analyze business and system challenges and deliver improved systems, processes, and customer experiences. The role partners with IT, development, leadership, and cross-functional teams to assess requirements, resolve complex issues, support enhancements, and identify opportunities for automation and AI. It also builds reporting and dashboards to support data-informed decisions and develops and delivers employee training programs, materials, and learning plans. The position is in the office 50% of the time, with the schedule determined at the manager’s discretion.

Requirements

Bachelor’s degree or relevant equivalent experience in lieu of a degree.
3–5 years of customer experience or systems-related experience with demonstrated technical and analytical capability.
Investigative and analytical systems/business analyst mindset, accountability, and ability to perform root-cause analysis.
Advanced Excel and reporting skills, including pivot tables, formulas, and working with large data sets.
Power BI and dashboard capability.
Experience gathering business requirements and translating between business users and technical teams.
Strong documentation and written communication skills.
CRM or systems experience and ability to learn interconnected applications quickly.
Professionalism and ability to build relationships across functions.

Responsibilities

Analyze system issues, business impacts, and requirements, and coordinate solutions with IT and development teams.
Support system enhancements, process improvements, and customer experience optimization.
Build and analyze Excel and Power BI reports and dashboards to drive insights and decision-making.
Identify opportunities for automation and AI to improve efficiency and processes.
Design, develop, facilitate, and evaluate training programs using the ADDIE framework.
Develop training materials, job aids, and TWI Job Instruction resources aligned with policies and best practices.
Coordinate and deliver new-hire orientation, instructor-led, virtual, and hands-on training.
Develop and manage learning plans, courses, and records within the LMS.
Conduct training needs assessments and gap analyses to align development with business needs.
Evaluate training effectiveness and recommend improvements based on feedback and performance data.
Partner with leadership and cross-functional teams to support onboarding, career development, and organizational goals.
Mentor employees and coach trainers and team leaders while supporting continuous improvement initiatives.