Systems Analyst
About The Position
Optiom’s Execution Office is building out the analytical capability that sits between our business operations and technical delivery teams. As we manage a growing application landscape — multiple platforms, legacy integrations, evolving business processes — the demand for clear system documentation, accurate requirements, and current-state analysis has become a strategic priority. The Systems Analyst works closely alongside the Technical Integrations Manager to analyze applications, workflows, and cross-system dependencies, and partners with the Delivery Operations Analyst to ensure work items are complete, accurate, and ready for execution. This is a role for someone who is analytically rigorous, naturally curious, and most effective when they’ve fully understood a problem before recommending how to solve it.
Requirements
- 3+ years of experience in systems analysis, business systems analysis, or application support analysis in a business or technology environment.
- Demonstrated ability to document requirements, workflows, process maps, and system behaviour in a way that is clear, complete, and usable by both technical and non-technical stakeholders.
- Experience reverse engineering existing system logic, configurations, and business rules where formal documentation is absent or incomplete — and an appetite for that kind of work.
- Experience working across multiple applications and cross-functional teams to analyze impacts, clarify issues, and support delivery.
- Hands-on experience with work management tools such as Jira, Azure DevOps, ServiceNow, or a comparable platform.
- Strong analytical thinking: you identify root causes, distinguish symptoms from sources, and ask productive follow-up questions before drawing conclusions.
- Clear written communication in both technical and plain-language contexts — your documentation works for engineers and business leads alike.
Nice To Haves
- Experience supporting software integrations, interface mapping, or cross-system workflow analysis in multi-application environments.
- Background in insurance, financial services, or another regulated or process-driven environment.
- Familiarity with agile or hybrid delivery environments and iterative requirements development practices.
- Process mapping proficiency using tools such as Visio, Lucidchart, or a comparable diagramming platform.
- IIBA certification or equivalent (CBAP, ECBA, or similar professional designation in business analysis).
- Experience with data analysis, functional specification work, or impact assessment in support of reporting, integration, or enhancement delivery.
Responsibilities
- Document requirements, workflows, process maps, and system behaviour.
- Reverse engineer existing system logic, configurations, and business rules where formal documentation is absent or incomplete.
- Analyze applications, workflows, and cross-system dependencies.
- Ensure work items are complete, accurate, and ready for execution.
- Analyze impacts, clarify issues, and support delivery across multiple applications and cross-functional teams.
Benefits
- Comprehensive medical, dental, and vision coverage
- Employee Assistance Program (EAP)
- Eligible to participate in the short term incentive program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
