Systems Analyst

Halton Region • Halton, ON

3d • CA$87,866 - CA$109,823 • Hybrid

About The Position

Halton Region is committed to fostering a diverse, inclusive, and equitable workplace that reflects the communities we serve. We value, welcome and respect the unique perspectives and contributions of all individuals. We encourage applications from Indigenous Peoples (First Nation, Métis, Inuit), Black and racialized persons, persons with disabilities, women, and members of the 2SLGBTQ+ community. Accommodations are available at any point upon request for candidates participating in the selection process.

Through our digital strategy, the Region will deliver on its mission to be a Digital First organization, committed to delivering modern, accessible, high quality digital services to the residents of Halton and our employees.

Through collaboration, innovation, digital and information decision-making models, accountability, and partnerships, Halton Region aims to build a strong digital culture. There is no better time to join Halton Region.

As an employer of choice, working for Halton Region offer many great rewards:

Defined benefit pension plan (OMERS).
Comprehensive compensation and benefits package.
Employee Recognition Program.
Supportive culture with ongoing wellness program promoting health, fitness and well-being.
Hybrid work arrangements including flexibility and better work-life balance for our employees. This position is eligible for our Hybrid Work Program.

Requirements

• University Degree in Computer Science or an equivalent combination of education.
• Minimum of six (6) years of IT working experience.
• Minimum of three (3) years of proven experience in Salesforce Administration/Development on Health/Service Cloud and/or in Infor Hansen/IPS application.
• Strong understanding of Salesforce.com and/or Infor Hansen best practices and functionality.
• Ability to interpret business requirements and to estimate workload.
• Experience with both reports and custom reports and dashboards.
• Good interpersonal communication skills.
• Have the ability to balance multiple concurrent activities with a flexible and adaptable positive demeanor.
• Ability to work effectively as part of a team, as well as assuming leadership role to work with cross functional teams.
• Experience collaborating with project teams to identify project achievements, tasks, and required resources to develop a detailed project plan.

Nice To Haves

• Database/software application development experience.
• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity.

Responsibilities

• Participates in Salesforce and Infor Hansen system administration, support and/or project implementation
• Configures and enhances Salesforce and Infor Hansen for new requirements.
• Meets with business users to gather and analyze business requirements and provides effort estimate
• Maintains and supports Salesforce and Infor Hansen system for patches and releases.
• Backup supports for co-workers in supporting Salesforce and Infor Hansen systems
• Prepares project documentation including but not limited to analysis, design, technical specification, user documentations, training material and provides end-user training.
• Leads enhancement project work.
• Manages multiple assignments while concurrently fulfilling on-going application support and maintenance responsibilities.
• Works with internal and external technical resources to implement approved changes.
• Collaborates with other analysts to ensure system and procedural changes have minimum impact on other application areas.
• Provides technical support for ongoing system enhancements and improvements and upgrades.
• Participates in project implementation including User Acceptance Test, RFP evaluation and product/tool research.

Benefits

• Defined benefit pension plan (OMERS).
• Comprehensive compensation and benefits package.
• Employee Recognition Program.
• Supportive culture with ongoing wellness program promoting health, fitness and well-being.
• Hybrid work arrangements including flexibility and better work-life balance for our employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level