Systems Analyst - must be based in PST or MT
About The Position
The System Analyst provides a diverse range of tactical services to ensure the delivery and maintenance of key systems and solutions. In this capacity, the employee gathers requirements, designs/redesigns business processes, and provides application support to ensure high-quality service delivery. Business requirements gathering activities may include: researching and analyzing data to define business functions, gaining process knowledge, and understanding/defining systems requirements. Business process design/re-design activities may include: maintaining or establishing new business relationships, analyzing best practices in conjunction with internal/external subject matter experts, and making recommendations for business process and operational procedures. Implementation, start-up and application support activities may include: configuration management of systems, troubleshooting issues, developing/implementing change control policies, providing testing and quality assurance for key systems, supporting start-up activities, and training users on key aspects of solutions.
Requirements
- Undergraduate degree (Bachelors) from an accredited college or university
- One (1) year or more work experience as a business analyst, or in an equivalent role, leading cross-department business definition, application support, and related work processes (Internship experience acceptable)
- Must be working towards CBAP or equivalent certification
- Working knowledge of requirements gathering and documentation methodologies
- Must be at least 18 years of age
- All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification.
- If the position requires driving, valid driver’s license, a motor vehicle clearance and proof of auto insurance is required at time of employment and must be maintained throughout employment.
- Additional regulatory, contractual or local requirements may apply
Responsibilities
- Gathers requirements, designs/redesigns business processes, and provides application support to ensure high-quality service delivery.
- Researches and analyzes data to define business functions, gains process knowledge, and understands/defines systems requirements.
- Maintains or establishes new business relationships, analyzes best practices in conjunction with internal/external subject matter experts, and makes recommendations for business process and operational procedures.
- Performs configuration management of systems, troubleshoots issues, develops/implements change control policies, provides testing and quality assurance for key systems, supports start-up activities, and trains users on key aspects of solutions.
Benefits
- Paid Time Off
- Nine Paid Holidays
- Shift differentials for hourly staff (6% for PM Shift, 10% for Overnight Shift)
- Weekend Shift differentials for hourly staff (5% for Weekend AM Shift, 11% for Weekend PM Shift, 15% for Weekend Overnight Shift)
- Free CEUs
- Free Supervision for BBS Associate License
- Coaching and mentorship
- Online University Tuition Discount
- Company Scholarships
- Medical, Vision, Dental Insurance
- 401K
- Employee Stock Ownership Plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
