Systems Analyst (34786)
Agua Caliente Casinos•Rancho Mirage, CA
•Onsite
About The Position
The Systems Analyst will provide expert functional IT support for various Hospitality and business systems, including IGT Advantage, Infor HMS, InfoGenesis, and Book4Time. This role involves troubleshooting, customization, coordinating training, and ensuring system functionalities align with business requirements. The analyst will also work with the Central IT Engineering Department to maintain Windows and Linux servers and provide excellent guest service.
Requirements
- High School Diploma or G.E.D.
- Must have knowledge of industry-related software, including IGT Advantage Suite, IGT Bonusing Applications, InfoGenesis, Infor HMS, Boook4Time.
- 1-3 years of experience in Information Technology in the Gaming Industry with either a Casino Operator, Gaming Vendor or Hospitality Operator preferred.
- Must have excellent communication skills, good organizational skills as well as interpersonal skills.
Nice To Haves
- Preference for a Bachelor’s Degree in Business or Information Technology.
Responsibilities
- Follows through with the Business Systems Manager and Department heads on the status of the software troubleshooting and customization.
- Provides an expert functional IT resource to end users on various Hospitality and business systems that include but are not limited to; IGT Advantage, Infor HMS, InfoGenesis, Boook4TIme, etc.
- Updates the Business Systems Manager and Help Desk on the status of work orders, while at the same time providing a liaison between software vendors and the business.
- Stays current on industry trends and technical specifications for all relevant hardware and software.
- Promotes a collaborative team environment to ensure consistent, high quality IT service delivery across the enterprise.
- Aligns system functionalities with business requirements to maximize the value of technical assets.
- Coordinates the development and implementation of training programs to assist in on-going operations.
- Maximizes software performance by working with the Central IT Engineering Department to perform software maintenance on Windows and Linux servers.
- Provides excellent guest service to both guests and internal clients.
- Must comply with all applicable ACCRM, ACPS and ACCC System of Internal Controls, Standard Operating Procedures, and all Tribal Regulations.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
