Systems Analyst
About The Position
Come and join the technology team that is revolutionizing how we bring food to our customers tables! As a Systems Analyst, you will support our production systems and work on valuable data analytics. You will support WMS, WES, WCS, and other order processing systems within the fulfillment network. You will troubleshoot technical issues in WMS, WES, WCS, and other systems across all operations as they occur. You will understand all available reporting tools, create reports that enable improved operation visibility and performance. You will develop deep knowledge of site level operations in order to drive and support continuous improvement efforts. You will continuously review operations setup and drive improvement via enhancements and functionality deployments. You will act as point of contact for production for all system requests (including order research, ad hoc reporting, etc.). You will be responsible for all level 1 Support. You will document support issues and resolutions. You will create Work Instruction and SOP documents. You will develop training materials for WMS, WES, WCS.
Requirements
- Excellent communication skills
- Ability to multi-task and prioritize tasks
- Attention to details
- Flexibility and reliability to cover scheduled shifts that support 24/7 production operations
- BS degree required. Computer Science, Management Information Systems, or Engineering Degree desired
- 1+ years of experience in multi-site industrial distribution, manufacturing, or processing environments
- Efficient Microsoft Office (Excel, Word, Power Point), Google app (Gmail, drive, sheets, etc.)
- SQL experience
- Experience gathering data and creating custom reports
Responsibilities
- Support WMS, WES, WCS, and other order processing systems within the fulfillment network
- Troubleshoot technical issues in WMS, WES, WCS, and other systems across all operations as they occur
- Understand all available reporting tools, create reports that enable improved operation visibility and performance
- Develop deep knowledge of site level operations in order to drive and support continuous improvement efforts
- Continuously review operations setup and drive improvement via enhancements and functionality deployments
- Act as point of contact for production for all system requests (including order research, ad hoc reporting, etc.)
- Responsible for all level 1 Support
- Document support issues and resolutions
- Create Work Instruction and SOP documents
- Develop training materials for WMS, WES, WCS
Benefits
- Competitive hourly rate
- 401K company match that vests immediately upon participation
- Team bonus opportunities
- Generous PTO and flexible attendance policy
- Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
- Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
- Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
- Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
