Systems Analyst

CMHA•Newmarket, ON

3d•CA$56,444 - CA$68,429•Hybrid

About The Position

The Systems Analyst is responsible for managing the technical aspects of the existing operations and for project managing the new initiatives and changes. This position is responsible for project management, vendor management, architecting existing and proposed solutions, managing communication systems, managing IT operations, and training IT personnel on policies and procedures.

Requirements

Post-secondary diploma or degree in a technical field such as Information Technology.
5 years of technical experience managing and administering Azure AD accounts, Office 365 support, and Microsoft Windows 10/11 computer deployments in a multi-site organization.
Management of WLAN and LAN networks (HP, Cisco), Active Directory, Office 365, VPN, SD-WAN, Phone Systems, VoIP.
Excellent oral and written communication skills when working with staff, IT personnel, or vendors.
Hands-on experience administering or supporting various business applications such as SharePoint, CRM, HRIS, Health Systems, ERP, or equivalent.
Experience leading the implementation, upgrade, installation, and fixes of hardware and software systems.
Excellent problem-solver. Able to analyze issues and opportunities and offer solutions.
Detail-oriented as it relates to documentation, following procedures, training staff, remediating, and preventing issues.

Responsibilities

Analyze and recommend hardware/software solutions to resolve business issues and improve efficiency.
Monitor and manage virtual environments, network infrastructure (LAN/WLAN), and software applications.
Ensure security and maintenance of hardware/software through patches, upgrades, and service contracts.
Collaborate with IT and People & Culture for onboarding/offboarding of staff, students, and contractors.
Provision and configure mobile devices, desktops, and peripherals for new users.
Manage phone systems and provide support through the ServiceDesk system.
Provide technical leadership for small to medium IM/IT projects, including after-hours support when needed.
Administer core systems including CRMS (health information), PPM (policies), Microsoft GP Dynamics, and Office 365 tools (e.g., Smartsheet, SharePoint).
Track IT assets through asset management systems.
Engage and coordinate with vendors and contractors to ensure deliverables are met.
Train IT personnel and end-users on systems, policies, and procedures.
Maintain IT documentation, including network topology and policies.
Support organizational compliance by completing required corporate training.
Adhere to the organization's Vision, Mission, Values, and strategic goals.
Comply with internal policies and relevant provincial legislation (e.g., PHIPA, OHSA, ESA).
Maintain up-to-date professional knowledge and skills through ongoing training and development.
Represent the organization positively with all stakeholders.
Follow client safety and health & safety guidelines to ensure a safe working environment.