Systems Analyst/Platform Owner, Global Security Systems

AbbVie•North Chicago, IL

17h

About The Position

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com . Follow @abbvie on LinkedIn, Facebook , Instagram , X and YouTube. Systems Analyst/Platform owner, Global Security Systems is responsible for the governance, administration, and continuous improvement of enterprise platforms supporting crisis management, mass notification, case management, audit, and dispatch operations. This role ensures the secure, reliable, and effective operation of systems, while partnering across Global Security, IT, Legal, Compliance, and business stakeholders to strengthen operational resilience and support global response capabilities.

Requirements

Bachelor’s degree in Information systems, Computer Science, Security Management, Emergency Management, Business Administration, or a related field.
5+ years of experience administering enterprise security or incident/crisis/case management platforms
Proven experience owning global platforms in complex, multi-region environments.
Strong configuration and administration skills across workflows, templates, roles/permissions, data models, and dashboards.
Demonstrated vendor management experience, including SLAs, escalations, QBRs, renewals, and SOWs.
Strong knowledge of change management, UAT/testing, and CAB processes.
Working knowledge of privacy, compliance, and audit requirements.
Excellent communication and stakeholder management skills across diverse global partners.

Responsibilities

Lead the global operating model, governance, standards, and control framework for Enterprise Security Systems, including risk monitoring, mass alert notification, and case handling.
Define and manage roles, permissions, and least privilege/data-minimization access.
Maintain and communicate the multi-quarter platform roadmap aligned to business priorities and vendor capabilities.
Lead Quarterly Business Reviews, including performance metrics, issue logs, enhancement backlogs, and action plans.
Publish monthly and quarterly dashboards on usage, delivery success, incident metrics, case throughput, audit completion, and SLA performance.
Support readiness testing, live exercises, and post-incident reviews.
Configure audit programs, ensure chain-of-custody integrity, maintain complete audit trails, and enforce confidentiality controls.
Standardize data models and naming conventions, and partner with BTS to integrate platforms with HR systems, access control, and visitor management solutions.
Support identity lifecycle management, data synchronization, high availability, disaster recovery planning, and Priority 3+ escalations with vendors.
Manage change processes, integration, lead UAT/regression testing and production validation, identify and mitigate risks, and develop role-based training and documentation.