Systems Analyst - Intermediate

UPMC•Pittsburgh, PA

1d•Hybrid

About The Position

UPMC is hiring a Systems Analyst-Intermediate to join their Corporate IT team. This role provides experienced analytical services, defining requirements, developing, and/or maintaining computer applications/systems, and providing services to meet client IT and business needs. The position is primarily remote, but there may be on-site requirements to support upgrades and go-lives.

Requirements

Typically has 2+ years’ experience with modern technology and application support through education or practical experience.
Highly driven and self-motivated to meet expectations.
Ability to work independently and in a team-based environment.
Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function.
Completes on-going training on-the-job, through courses, self-study, certifications, and/or advanced degrees to maintain and enhance technical and business capabilities.
Epic Ambulatory Certification with build experience, especially in one or more modules.
Advanced troubleshooting and problem-solving skills.
Strong communication skills to effectively partner with operational leaders to drive best practices and workflow optimization, as well as collaborating with other analysts and teams.

Nice To Haves

Epic or other EMR experience.
Will need to have or obtain EPIC Certification or Proficiency.
Knowledge of clinical workflows or clinical background is highly desirable.
Candidates should think strategically, regularly engage others, translate needs into actionable plans, consistently meet deadlines.
Current or past UPMC employee and or contractor.
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Responsibilities

Responsible for implementation, optimization, and ongoing support of Epic applications supporting ambulatory workflows.
Collaborates closely with operational and clinical stakeholders to design solutions, resolve issues, and maintain system stability.
Maintains confidentiality of sensitive information.
Maintains data quality.
Interacts with vendors (technical issues, project initiatives) under the direction of more experienced team members, as necessary. Assists with issue escalation where applicable.
Writes, analyzes, and makes modifications to reports either independently for basic requests or under the direction of more experienced team members for more complex requests.
Creates and reviews existing training documentation. Facilitates high-level user training sessions independently.
Creates and updates processes. Contributes to process improvement efforts.
Reviews and validates functionality of application upgrades and implementations. Reports on any problems. Identifies new functionality and/or hardware requirements as assigned. Creates test plans.
Completes assigned tasks related to system integration. Validates testing. Modifies existing test plans.
May be required to maintain a standby status as part of a rotation within the team, requiring 24 hours per day, 7 days per week availability during the standby period.