Systems Analyst II

Pacific Life•Charlotte, NC

2d•$45 - $55•Hybrid

About The Position

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. We’re actively seeking a talented Systems Analyst to join our FAST Policy Admin team in Newport Beach, CA, Omaha NE, or Charlotte, NC (onsite 4 days per week). As a Systems Analyst you’ll move Pacific Life, and your career, forward by providing system analysis support to our business partners, management, and technical staff. You will fill one of two new roles that sit on a team of about 8 people in the PL Technology division. Your colleagues will include developers, end users and fellow system analysis professionals. This role involves understanding business and system workflows, translating and implementing requirements, and engaging various business and technical teams in the transition of new functionality into the FAST administration system.

Requirements

2+ years of business analysis or equivalent experience in a related role.
Bachelor’s degree (B.A. or B.S.) from a four-year college or university; or equivalent experience.
Outside-the-box thinking with strong problem-solving skills; ability to deal with ambiguity.
Strong ability to communicate in writing and verbally on both business and technical subjects.
Able to independently coordinate diverse and complex activities to accomplish a goal.
Demonstrated ability to build trust, solid teamwork, and interpersonal skills.

Nice To Haves

Experience with Agile software development (Scrum Master or Product Owner certification is a plus).
Agile methodology
Problem-solving tools

Responsibilities

Analyze business opportunities/challenges, evaluate business needs, and clarify requirements and processes to help implement enhancements and fixes into the FAST administration system.
Work with the Product Owner to refine the backlog, prioritize use cases, and drive understanding.
Develop solutions to problems, coordinating with business areas, Digital Transformation teams, Technology and other cross-functional teams on overlapping functions.
Initiate and participate in application design sessions.
Engage and actively participate in sprint and release plans; participate in retrospectives to continually improve team processes.
Develop a deep understanding of contract administration and business processes supported by the contract administration system.
Use data to drive prioritization of business needs.
Through Change Management, develop, drive, and influence changes and improvements to current business processes.