Systems Analyst II - CRM Administrator

Iowa State University•Remote - Iowa, IA

15d•Onsite

About The Position

Transform the future of student recruitment through technology! The Office of Admissions at Iowa State University is seeking a Systems Analyst II – CRM Administrator to lead the administration and optimization of Salesforce Sales Cloud, the university's customer relationship management platform, and Salesforce Marketing Cloud. In this role, you'll develop innovative communication strategies, automate business processes, create impactful reports and dashboards, and enhance the tools that help prospective students engage with Iowa State from their first interaction through enrollment. Working collaboratively with Admissions staff and campus partners, you'll manage CRM enhancements, support system integrations, ensure data integrity, and lead technical projects from planning through implementation. This is an exciting opportunity for a technically minded, detail-oriented professional who enjoys solving complex problems, driving continuous improvement, and using technology to create exceptional experiences for future Cyclones. Employee must reside in the state of Iowa before the first day of employment.

Requirements

High school diploma or equivalent.
3 years of related experience.
Legally authorized to work in the U.S. on an ongoing basis without sponsorship.

Nice To Haves

Experience administering Salesforce CRM and digital marketing platform.
Experience working in higher education admissions.
Experience building automated workflows or communication campaigns.
Experience leading system improvements or technology projects.

Responsibilities

Lead the administration and optimization of Salesforce Sales Cloud and Salesforce Marketing Cloud.
Develop innovative communication strategies.
Automate business processes.
Create impactful reports and dashboards.
Enhance tools that help prospective students engage with Iowa State.
Manage CRM enhancements.
Support system integrations.
Ensure data integrity.
Lead technical projects from planning through implementation.