Systems Administrator (Windows)
About The Position
Bowhead seeks a Systems Administrator (Windows) to provide customer support and technical assistance to users supporting a Research, Development, Test and Evaluation Program at the Naval Surface Warfare Center Dahlgren Division (NSWCDD) in Dahlgren, Virginia. The position supports Windows 11 computers and related hardware, software, and network services. The administrator also coordinates ticket and change-request tracking through ServiceNow, supports system accreditation efforts, maintains IT procedures and configuration data, and assists with reporting and organizational IT planning.
Requirements
- Three or more years of professional experience.
- High school diploma required; a BA/BS degree is preferred.
- Strong troubleshooting, analytical, and problem-solving skills.
- Ability to multitask and assist others in resolving IT-related issues.
- Knowledge of installing, maintaining, and administering computer systems in a LAN/WAN environment.
- Strong understanding of currently supported Microsoft Windows operating systems.
- DoD Directive 8570/8140 Information Assurance Technical Level II certification, such as Security+ CE, GSEC, SSCP, or CCNA-Security.
- Familiarity with Department of Defense networking and security accreditation processes and procedures.
- Working knowledge of Windows Active Directory.
- Working knowledge of current Security Technical Implementation Guides (STIGs) and the Risk Management Framework (RMF).
- Must be able to pass DISA’s ACAS training course.
- Must be able to obtain and maintain a Top Secret security clearance; U.S. citizenship is required for Top Secret clearance at this location.
Nice To Haves
- Understanding of Linux operating systems.
- Strong written and oral communication skills and the ability to work in a team environment.
Responsibilities
- Answer questions about installation, operation, configuration, customization, and use of assigned products installed on Windows 11 computers.
- Use advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct common failures.
- Troubleshoot hardware, software, and network issues encountered by users.
- Provide hardware support for PCs, printers, scanners, Common Access Cards (CACs), and related equipment.
- Provide software support for Windows operating systems, Microsoft Office 365, and specialty engineering and scientific development software and tools.
- Install software releases and system upgrades, evaluate and install patches, and resolve software issues and Information Assurance Vulnerabilities (IAVs).
- Coordinate with the Corporate IT Help Desk to track support through established Incident Ticket and Change Request processes in ServiceNow.
- Assist with maintaining and monitoring the organizational mailbox to ensure timely responses to user assistance requests.
- Maintain and develop IT-related procedures needed to support the organization.
- Work with the organization’s Information System Security Officer (ISSO) to achieve system accreditation.
- Recommend future IT needs for the organization.
- Maintain data files and monitor system configuration to ensure data integrity.
- Assist in preparing a monthly progress and status report.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
