Windows Systems Administrator

Job Details•Pomona, CA

About The Position

The Division for Information Technology at Cal Poly Pomona provides technology services and solutions that support the University’s mission. Its Cloud department designs, develops, secures, and maintains campus-wide computing infrastructure, including email, web and intranet services, directory services, account management, server operating systems, databases, and systems supporting campus applications. The Windows Systems Administrator installs, configures, tests, tunes, and maintains operating systems and related systems. The role supports on-premises and cloud infrastructure, campus applications, and users, and provides escalated technical support to University and IT staff. It develops scripts and automation, monitors performance and security, assesses software vulnerabilities and patches, conducts maintenance and change control, and reviews the architecture and design of systems and projects. The position may require responding to staff inquiries outside normal business hours. This is a full-time, probationary appointment with a Monday–Friday, 8:00 a.m.–5:00 p.m. schedule. The anticipated hiring range is $7,284–$9,611 per month. The classification salary range is $7,284–$10,611 per month.

Requirements

Bachelor’s degree in a related field, or equivalent; additional relevant experience may substitute for education year for year.
Four years of relevant experience; an advanced degree in a related field may substitute for experience year for year.
General knowledge of operating systems, servers, infrastructure, server administration, systems analysis, systems-level programming, and system administration concepts and techniques.
Working knowledge of operating systems, server administration, scripting languages, virtualization and cloud technologies, and related administration concepts and technologies.
Knowledge of application programming techniques and procedures.
Ability to configure data, troubleshoot systems, use appropriate operating systems and scripting languages, and perform system-level programming in a distributed, networked environment.
Working knowledge of hardware and software troubleshooting and technical support.
Ability to maintain confidentiality and appropriately handle sensitive data and information.
Organizational and time-management skills to prioritize work and manage multiple time-sensitive assignments and smaller projects.
Communication and interpersonal skills to gather information, explain technical issues to diverse audiences, and prepare documentation.
Analytical skills to diagnose problems, evaluate and monitor systems, recommend solutions, and develop systems solutions.
Ability to work independently and collaboratively and build relationships with diverse stakeholders.
Skill in leading, mentoring, or overseeing the work of others.
Proficiency with applicable software, server, and system technologies and programs.
Knowledge of higher education policies, data needs, and data privacy regulations.
Advanced knowledge of operating systems, server administration, scripting languages, virtualization technologies, and cloud technologies.
Demonstrated ability to apply advanced judgment independently to resolve difficult and complex system-administration problems.
Advanced project-management skills, including planning and designing projects, managing resources, materials, and time, and implementing projects.
Advanced analytical skills to understand problems broadly and develop strategic systems solutions.
Ability to partner with business and academic stakeholders to ensure dependent systems meet institutional needs.
Advanced communication and interpersonal skills to convey technical knowledge and procedures and persuade stakeholders and management regarding systems design and development.

Nice To Haves

Certifications in AWS or Azure.
Experience working in an academic environment.
Experience with Amazon Web Services, Active Directory, ESRI ArcGIS, HID Persona, Windows operating systems from 2019 to 2025, automated provisioning and management, or large-scale deployments involving hundreds of servers.
Experience with revision-control systems such as Subversion or Git.
Experience with MS-SQL, MySQL, Office 365, virus or spam scanning, or SAN/NAS storage systems.

Responsibilities

Install, test, configure, tune, and maintain operating-system software for efficient operation.
Develop plans for integrated systems involving operating systems, networks, databases, and applications such as ESRI ArcGIS.
Plan, schedule, document, and specify installation and maintenance of new or revised software.
Provide escalated on-site and telephone technical support for operating systems and campus applications; support may include ESRI ArcGIS, M365, HID Persona, and other applications.
Coordinate with the IT Service Desk, provide technical documentation, and offer direct support and training to Service Desk staff.
Prepare reports summarizing departmental technical activities.
Plan and implement system configuration modifications and upgrades based on application and production requirements.
Develop scripts and programs using PowerShell, C#, and other languages to automate campus services, cloud infrastructure storage administration, and user-management tasks.
Document operating procedures, installation methods, and system modifications.
Build automation scripts and policies to manage and deploy services in a cloud IaaS environment.
Analyze system processing time and resource capacity, and compare performance against benchmarks.
Assess system compatibility, performance, and the impact of integration with new systems or upgrades.
Conduct security analysis of enterprise servers and cloud systems.
Perform periodic maintenance, diagnose and correct errors, maintain records, and carry out change-control processes.
Monitor software security bulletins, assess patch criticality, and recommend actions to management based on vulnerability impact.
Review system architecture and design, including integration with existing infrastructure, cloud deployment options, security, ongoing supportability, and viability.
Respond to staff inquiries outside normal business hours when required to support campus operations.