Windows Systems Administrator

Cal Poly Pomona•Pomona, CA

4d•$7,284 - $10,611•Onsite

About The Position

The Division for Information Technology provides innovative, strategic, and cost-appropriate technology services in collaboration with the campus community to advance the mission of the University. Technology services are recognized as an essential resource in furthering the University's mission. IT will provide technology solutions, expert consultation, and leadership resulting in numerous enhancements to the advancement of learning and knowledge and to the effectiveness of campus support services and business processes for the entire University. The Cloud department provides central technology support for the design, development, security, and maintenance of campus-wide computing infrastructure, including: email, web services, intranet services, directory services, account management for technology access, as well as various server operating system environments and databases, including UNIX, Linux, and Windows for the support of campus applications such as PeopleSoft, Canvas, Office 365, AWS, Oracle, and network management.

Requirements

Bachelor's Degree - Equivalent to a bachelor’s degree in a related field.
Four years of relevant experience.
Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.
An advanced degree in a related field may be substituted for the required experience on a year-for-year basis.
General knowledge of operating systems, servers, and infrastructure and server administration as well as related system administration concepts, principles, and techniques.
General knowledge of the assigned computer operating systems, systems analysis, and systems-level programming.
Organizational and time management skills to plan, organize, and prioritize work.
Demonstrated communication and interpersonal skills to gather information from users, communicate technical issues effectively, and draft documentation.
Demonstrated general knowledge and ability to configure data and troubleshoot system issues.
Ability to use appropriate operating systems and scripting languages and ability to perform system-level programming in a distributed, networked environment.
Knowledge of application programming techniques and procedures.
Ability to maintain confidentiality and appropriately handle sensitive data and information.
Analytical skills to think critically to diagnose problems and recommend solutions.
Ability to work independently as well as part of a team and build relationships with diverse stakeholders.
Working knowledge of operating systems, server administration, scripting languages, virtualization technologies and cloud technologies, and related system administration concepts, principles, and technologies.
Working knowledge of troubleshooting hardware and software issues and providing technical support.
Working knowledge of application programming techniques and procedures.
Strong organizational skills to plan, organize, and manage multiple time-sensitive assignments and smaller projects.
Strong communication and interpersonal skills with the ability to present technical information to technically diverse audiences in a clear and concise manner.
Strong analytical skills to evaluate, monitor, and resolve systems issues and design, develop, and implement systems solutions.
Skill in leading the work of others.
Proficiency in using applicable software, server, and system technologies and programs.
Knowledge of higher education policies, data needs, and data privacy regulations.
Thorough and advanced knowledge of operating systems, server administration, scripting languages, virtualization technologies, and cloud technologies.
Demonstrated competence in independently applying advanced judgment to resolve difficult and complex system administration problems and issues.
Advanced project management skills, with the ability to manage multiple, large, and/or complex projects, including project design and planning; ongoing resource, materials, and time management; and implementation.
Advanced analytical skills to understand problems from a broad perspective and discern applicable underlying principles to conceive and develop strategic systems solutions.
Advanced skill in mentoring or overseeing the work of others.
Ability to partner with business and academic stakeholders to ensure dependent systems meet institutional needs.
Advanced communication and interpersonal skills to effectively convey technical knowledge and procedures as well as persuade stakeholders and management regarding systems design and development.

Nice To Haves

Certifications in AWS or Azure
Experience working in an academic environment
Experience with the following: Amazon Web Services Active Directory, ESRI ArcGIS, HID Persona, Windows operating systems from 2019 to 2025, Automated provisioning/management, experience working in large-scale deployments with hundreds of servers Revision control systems such as subversion, git, et al., MS-SQL, MySQL, Office 365, Virus/spam scanning, SAN/NAS storage systems

Responsibilities

Ensure operating system software is properly installed, tested, and tuned to maximize operating efficiency.
Develop and implement plans for fully integrated systems, including operating systems, network systems, database systems, and applications such as ESRI ArcGIS.
Develop plans, schedules, documentation, and requirements for the installation and maintenance of new and/or revised software.
Install, configure, and tune operating systems software for optimal performance.
Provide escalated technical support to Cal Poly Pomona and IT division staff, as assigned. Duties may include providing both on-site and telephone support for resolution of operating system and applications, as required. Support areas may include ESRI ArcGIS, M365, Persona, and other campus applications.
Work closely with the IT Service Desk to understand the phone support model, provide technical documentation for IT Service Desk use, and provide direct support and training for IT Service Desk staff.
Prepare reports summarizing departmental technical activities.
Incumbent may be required to respond to inquiries from staff outside of normal business hours in support of campus operations.
Customize and upgrade operating and related systems to meet ongoing user needs.
Plan and implement modifications and upgrades to system configuration to improve utilization based on analysis of application and production requirements.
Develop scripts and programs using PowerShell, C#, and other programming languages to automate central and critical campus services, cloud infrastructure storage administration, and user management tasks.
Document operations procedures, installation methodologies, and modifications.
Build automation scripts and policies to manage and deploy services in a cloud laaS environment.
Evaluate level of systems operation and recommend measures to improve overall performance and security of on-prem and cloud solutions.
Conduct analytical studies of system processing time and resource capacity, measuring system performance against predetermined or standard benchmarks (e.g., operating time, error rates, and types).
Determine system compatibility and performance, and impact of integration with new systems or upgrades.
Provide security analysis for enterprise-level server and cloud systems.
Develop and carry out appropriate periodic maintenance procedures, diagnose and correct errors, maintain appropriate records, produce and carry out specified change control processes.
Monitor security bulletins for software in use in the server environment.
Assess criticality of security patches and make recommendations to management as to the potential impact of the related vulnerability.
Provide an architecture and design review of new and existing products and projects as requested by management.
Assess the system's ability to integrate into existing infrastructure.
Evaluate cloud services available to the campus to identify the optimal deployment.
Evaluate the security of the system.
Determine the ongoing supportability and viability of the system.