Systems Administrator

ASRC Federal•Mountain View, CA

8d•Onsite

About The Position

ASRC Federal Data Solutions (AFDS) supports NASA’s High Performance Computing Services program at Ames Research Center in Mountain View, California. The program provides high-performance computing services throughout the HPC lifecycle, including computational requirements, architecture, acquisition, and operations. The team also supports NASA’s Human-Systems Integration (HSI) Division, whose research investigates human performance, integration and evaluation, and human-computer interaction. The Systems Administrator joins the Infrastructure team and provides laboratory, logistical, and system oversight for HSI research laboratories. The role helps maintain a fully functioning, safe, secure, updated, and highly available laboratory infrastructure, including systems, software, displays, peripherals, and related components. Research activities use distributed human-in-the-loop simulation environments and involve collaborators such as industry partners, air traffic service providers, pilots, and aviation operators. This is an on-site position at NASA Ames Research Center in Mountain View, California. The administrator works with researchers, developers, students, engineers, and other technical personnel to support laboratory operations, experiments, flight tests, and testing activities.

Requirements

Associate degree or higher in computer science, information technology, engineering, or a related technical discipline.
At least five years of experience supporting NASA aeronautics research laboratories, human systems laboratories, or comparable technical research environments.
At least five years of experience administering, maintaining, or overseeing laboratory computer systems, infrastructure, and associated equipment.
Ability to work on-site at NASA Ames Research Center in Mountain View, California.
Demonstrated knowledge of laboratory system architecture, system interactions, hardware and software integration, and operational requirements.
Experience installing, configuring, maintaining, and troubleshooting Windows-based systems and associated hardware and software.
Ability to collaborate effectively with researchers, software developers, engineers, students, and other technical personnel in a multidisciplinary environment.
Strong technical documentation, troubleshooting, problem-solving, and communication skills.

Responsibilities

Manage, maintain, configure, and troubleshoot Windows-based systems and supporting laboratory infrastructure to ensure availability, reliability, security, and compliance with applicable NASA standards and requirements.
Collaborate with developers, researchers, and students to develop, integrate, test, and maintain custom experimental software, scripts, and system utilities supporting HSI research.
Develop, document, maintain, and execute procedures for system startup, normal operations, shutdown, emergency response, troubleshooting, and recovery.
Maintain technical documentation on system configurations, software builds, installations, upgrades, known defects, troubleshooting, and configuration changes.
Monitor laboratory systems for performance issues, maintain security, support IT compliance, and ensure adherence to applicable NASA IT, system administration, and software development standards.
Develop, modify, and maintain system management tools, applications, scripts, and interfaces that integrate laboratory infrastructure with commercial off-the-shelf products and custom experimental support systems.
Research, evaluate, and implement technology solutions to improve laboratory performance, efficiency, reliability, and future research capabilities.
Install, configure, maintain, upgrade, test, and troubleshoot laboratory systems, custom software, and experimental hardware as part of a multidisciplinary team.
Collaborate across technical and research teams, adapt to changing priorities, and perform additional duties as required to support laboratory operations.
Safely install, move, connect, and reconfigure laboratory computing equipment, experimental hardware, displays, and associated peripherals.
Provide on-site technical support during laboratory experiments, flight tests, and laboratory testing activities to ensure system readiness, reliable operation, and effective troubleshooting.