Systems Administrator

Kansas City Royals•Kansas City, MO

12d•Onsite

About The Position

The Kansas City Royals are committed to creating a first-class experience for our fans, employees, players, and partners. We offer a fast-paced, collaborative environment where every team member contributes to the success of our organization, the experiences of our fans, and the impact we make throughout our community. We are seeking a motivated Systems Administrator to join our Enterprise Technology team. This role will focus on the administration, maintenance, troubleshooting, security, and continuous improvement of the organization’s Microsoft technology environment, while also supporting Microsoft Azure, Amazon Web Services (AWS), Google Cloud Platform (GCP), virtualization, networking, backup, and other core technology services.

Requirements

2–4 years of experience in systems administration, Microsoft 365 administration, infrastructure support, cloud administration, or a related technology environment.
Hands-on experience administering Microsoft 365, including Exchange Online, Teams, SharePoint, OneDrive, Microsoft 365 Groups, and licensing.
Working knowledge of Microsoft Entra ID and Active Directory, including users, groups, authentication, MFA, permissions, Group Policy, and identity lifecycle management.
Experience with Exchange Online administration and troubleshooting, including mailboxes, distribution groups, shared mailboxes, permissions, and mail flow.
Experience with or working knowledge of Microsoft Intune and endpoint management.
Basic to intermediate experience administering Windows Server, including DNS, DHCP, Active Directory, Group Policy, file services, and system troubleshooting.
Experience supporting physical and virtual server environments and virtualization technologies.
Basic to intermediate understanding of cloud technologies, with experience supporting Microsoft Azure, Amazon Web Services (AWS), and Google Cloud Platform (GCP) preferred.
Experience supporting cloud-based infrastructure, identity, networking, storage, compute resources, monitoring, and security controls is preferred.
Ability to troubleshoot and support integrations between on-premises infrastructure and cloud environments.
Basic networking knowledge, including TCP/IP, VLANs, routing, switching, wireless connectivity, and network troubleshooting.
Strong troubleshooting and problem-solving skills with the ability to diagnose issues and follow them through resolution.
Ability to independently administer and troubleshoot Microsoft technologies while appropriately escalating complex issues.
Strong understanding of identity, access, security, and system administration principles.
Ability to learn new Microsoft technologies and adapt to changes in the Microsoft 365 and cloud ecosystem.
Strong organizational skills and attention to detail.
Ability to manage multiple priorities in a fast-paced environment, including during games and major events.
Clear written and verbal communication skills and the ability to work effectively with technical and non-technical audiences.
Strong customer service mindset and ability to collaborate across departments.
High degree of professionalism, accountability, discretion, and sound judgment.
Ability to lift items weighing as much as 50 pounds
Must be able to be productive utilizing a computer keyboard and telephone
Must be able to be productive in a work environment where the noise level can be high at times
Must be comfortable walking to navigate the facility to access the office, concourse, etc.

Nice To Haves

Working knowledge of Microsoft Defender and Microsoft security technologies preferred.
Working knowledge of PowerShell and the ability to use scripting to automate administrative tasks is preferred.
Experience with backup/recovery, endpoint management, monitoring, vulnerability management, patch management, or security tools preferred.
Experience supporting multiple locations or distributed technology environments preferred.

Responsibilities

Administer and support Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, Microsoft 365 Groups, licensing, and related collaboration services.
Administer Microsoft Entra ID and Active Directory, including users, groups, permissions, authentication, MFA, Conditional Access, Group Policy, and identity lifecycle management.
Support Microsoft Intune and endpoint management, including device enrollment, configuration, application deployment, compliance, security policies, and device lifecycle management.
Support Microsoft Defender and Microsoft security services, including endpoint protection, identity security, email security, monitoring, and remediation.
Monitor, troubleshoot, maintain, and improve the Microsoft environment while supporting tenant configuration, service health, security, licensing, and adoption of new Microsoft technologies.
Administer and support Windows Server and virtual server environments, including VMware, Hyper-V, and related infrastructure.
Support core infrastructure services including Active Directory, DNS, DHCP, file services, permissions, and authentication.
Administer and support the organization's IPTV system, including channel configuration, receivers, and content delivery.
Support and maintain infrastructure monitoring and alerting tools to monitor system health, availability, performance, and capacity.
Administer and monitor enterprise file storage and server backup/recovery systems, including backup jobs, retention, backup validation, restore testing, and data recovery.
Support Azure, AWS, and GCP cloud environments, as well as related infrastructure, connectivity, monitoring, and system integrations.
Support system security and hardening, including vulnerability remediation, security configuration, MFA, Conditional Access, and endpoint security.
Perform server and endpoint patching, software updates, and routine maintenance.
Support technology lifecycle management, including hardware refreshes, operating system upgrades, software deployments, and system migrations.
Participate in backup, disaster recovery, and business continuity activities, including testing and recovery validation.
Execute routine infrastructure and Microsoft 365 changes in accordance with established change management processes.
Assist with building, configuring, maintaining, and supporting development, test, and production environments.
Participate in technology projects involving Microsoft 365, Entra ID, Active Directory, Windows Server, Intune, security, cloud services, and infrastructure.
Participate in on-call rotation and provide technical support during games, special events, and other critical organizational activities as needed.
Develop automation and administrative efficiencies using PowerShell and Microsoft management tools where appropriate.
Maintain technical documentation, configuration standards, runbooks, and standard operating procedures.