Systems Administrator

Koniag Government Services•Carlsbad, NM

3d•Onsite

About The Position

Tuknik Government Services, LLC, a Koniag Government Services company, is seeking a Systems Administrator to support TGS and its government customer in Carlsbad, New Mexico. The role requires working on-site daily; remote and hybrid work are not available. The Systems Administrator works with network engineers, the Service Desk, federal staff, and the IT Operations Manager to manage and maintain enterprise IT infrastructure and ensure high availability, performance, and security. The successful candidate works independently under the IT Operations Manager’s supervision to plan, execute, document, and report on multiple projects and tasks. The position administers Microsoft 365 applications and services, Windows servers and Active Directory, server and desktop virtualization, blade servers, SAN storage, Wi-Fi, and related infrastructure. Duties also include system updates, patching, backups, performance monitoring, technical support, troubleshooting, security and compliance work, documentation, procurement research, and reports with recommendations for upgrades or corrective actions. The role requires experience with Microsoft 365 Exchange architecture, VOIP integration, unified communications, records management applications, cybersecurity practices, and Microsoft SCCM.

Requirements

Current U.S. citizenship.
An associate degree in Computer Science or a related field, or four years of relevant IT experience. The posting states that substituting education for relevant experience is in addition to the minimum two years of relevant experience for the labor category and requires government approval on a case-by-case basis.
At least two years of relevant experience, including two years administering Microsoft Windows server systems in Active Directory, with WAN experience involving forest domains.
At least two years of IT-related customer support experience, such as help desk, NOC center, service desk, or remote support.
Experience with IT/help desk management systems such as Remedy, ZenDesk, or Web Help Desk to track, manage, and report workload.
At least two years of experience administering Microsoft M365 applications and services; Hyper-V and VMware server virtualization; Omnissa/View Horizon desktop virtualization; blade server architecture; and SAN storage systems.
Four years of experience administering Microsoft M365 Exchange architecture, including VOIP integration, unified communications, and records management applications.
Ability to administer two-factor authentication, including Smart Card configuration and administration.
Experience with PKI encryption techniques, including email encryption, and Wi-Fi administration.
Extensive experience with cybersecurity best practices, including operating system baselines, CIS/USGCB benchmarking utilities, system hardening, firewall configuration, security appliance administration, and other IT-related cyber systems as required.
Knowledge and experience with Microsoft SCCM for third-party patching and operating system image deployment.
Ability to work independently under the supervision of the IT Operations Manager.

Nice To Haves

Knowledge of DOE Order 205.1B, Department of Energy Cyber Security Program, and NIST 800-53, including implementation methods.
Ability to produce technical writing for infrastructure project plans, network diagrams, policies and procedures, and other technical documentation.

Responsibilities

Coordinate and execute infrastructure work with network engineers, the Service Desk, federal staff, and the IT Operations Manager.
Manage and maintain enterprise IT infrastructure to support system availability, performance, and security.
Plan, execute, document, and report on multiple projects and tasks.
Administer Microsoft 365 applications and services, Windows server systems, Active Directory, virtualization platforms, blade server architecture, SAN storage, and Wi-Fi.
Perform regular system updates, patches, and backups.
Monitor system performance and take proactive measures to prevent downtime.
Collaborate with network and application teams to support business-critical systems.
Develop and maintain documentation for system configurations, processes, procedures, project plans, network diagrams, and policies.
Provide technical support and resolve escalated server and storage issues.
Ensure compliance with organizational policies and industry best practices.
Administer two-factor authentication and Smart Card configuration, and use PKI encryption techniques, including email encryption.
Administer Microsoft M365 Exchange architecture, including VOIP integration, unified communications, and records management applications.
Apply cybersecurity practices, including operating system baselines, CIS/USGCB benchmarking, system hardening, firewall configuration, and security appliance administration.
Use Microsoft SCCM for third-party patching and operating system image deployment.
Prepare analyses and recommendations to support procurement of IT server systems and supporting equipment.
Collect, analyze, and document market research information for procurement estimates.
Independently troubleshoot IT systems and analyze system, application, and security logs.
Prepare and deliver written or oral reports with analyses and recommendations for upgrades or corrective actions.