Systems Administrator

Renewal by Andersen Metro & Midwest•Lawrenceville, GA

8d•$75,000 - $90,000•Onsite

About The Position

Renewal by Andersen is seeking a Systems Administrator to join their team in Lawrenceville. This role will provide exceptional technical support to sales consultants and employees while supporting business-critical systems across multiple locations. Renewal by Andersen is the custom division of Andersen Windows, a leader in energy-efficient, beautifully crafted window and door solutions.

Requirements

3+ years of experience in a Tier II or higher IT support role within a fast-paced corporate environment.
Strong customer service, communication, organizational, and troubleshooting skills.
Experience supporting Windows 10/11, Microsoft 365, Google Workspace, and desktop hardware.
Experience supporting Apple iPads, Android devices, Chromebooks, and mobile deployments.
Working knowledge of Salesforce user support.
Knowledge of networking fundamentals, VoIP systems, and audio/visual equipment.
Experience maintaining IT asset inventories.
Ability to troubleshoot independently while managing multiple priorities.
Ability to lift up to 30 pounds and travel periodically to remote offices.

Nice To Haves

Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field.
CompTIA A+, Network+, or similar technical certifications.
Salesforce Administrator Certification.
Experience with Microsoft Intune, Microsoft Entra ID, and endpoint management.

Responsibilities

Configure computers, user accounts, Microsoft 365, Google Workspace, mobile devices, and required software for new employees.
Provide Salesforce support, troubleshoot issues, answer user questions, train users, and assist department leaders with workflow improvements.
Administer user accounts, licensing, permissions, and access management for Microsoft 365 and Google Workspace.
Troubleshoot desktops, laptops, Apple iPads, Android tablets, VoIP phones, printers, and business applications.
Resolve Windows operating system, hardware, software, networking, and Microsoft 365 issues.
Maintain conference room AV equipment and support meetings and presentations.
Maintain IT asset inventory, assignments, warranties, replacement schedules, and lifecycle records.
Create SOPs, technical documentation, knowledge base articles, and train end users.
Coordinate hardware, software, telecom, and service vendors to ensure timely support.
Support and optimize VoIP and telecommunications systems.
Assist with implementation and integration of business applications across departments.
Recommend and implement improvements that enhance IT operations and user experience.
Periodically travel to remote office locations to provide onsite support.