Systems Administrator - CLEARANCE REQUIRED

TEKsystems • Coolbaugh Township, PA

8d • $34 - $34 • Onsite

About The Position

The Systems Administrator provides technical support to authorized users at each locality, through direct touch labor and remote support. The role assesses and resolves systems-support issues, supports authorized hardware and software, guides users through troubleshooting, sets up, images, repairs, and configures equipment, and trains users on hardware and software. It also handles work-order triage within contracted service-level agreements, security-event response, vulnerability mitigation, account administration, software and patch deployment, and light network connectivity and cabling.

The position supports secure and non-secure video teleconferencing, including scheduling, equipment configuration and maintenance, and coordination with customers and remote organizations. It also provides on-premises VoIP phone-system provisioning and maintenance. The administrator maintains end-user assets and applies applicable security policies and guidance while minimizing disruption to customers’ critical business activities. The role reports service metrics daily to the OCONUS Site Manager and C4IM Program Manager and performs technical support center tasks as directed by the C4IM Program Manager.

This is a contract-to-hire position based fully onsite in Tobyhanna, Pennsylvania. The stated pay is $33.65 per hour. An active U.S. government-issued security clearance is required. The posting describes the role as intermediate level. A bachelor’s degree in computer science or a related field is preferred, or five years of closely related experience is required. Candidates must also have three years of experience supporting and maintaining IT assets in large-enterprise environments and three years of technical writing experience related to enterprise support documentation. Privileged-access Systems Administrators must meet DoD IAT Level II certification requirements, including Security+ and a relevant Computing Environment certification, before employment at the duty location.

Requirements

• Active and valid security clearance issued by a United States Government Agency.
• Bachelor’s degree in computer science or a related field, or five years of closely related experience.
• Three years of experience supporting and maintaining IT assets in large-enterprise environments.
• Three years of technical-writing experience related to enterprise-support documentation.
• Excellent communication skills and ability to coordinate multiple work orders simultaneously.
• Professional interpersonal skills, demeanor, and appearance.
• Experience using Microsoft Office applications.
• Experience supporting and maintaining secure VTC systems.
• Good physical and psychological condition.
• For privileged-level System Administrators, meet DoD 8570.01-M IAT Level II requirements: obtain CompTIA Security+ baseline certification and a Computing Environment certification comparable to the system managed; required training must be completed before employment at the duty location.

Nice To Haves

• Bachelor’s degree in computer science or a related field is preferred.

Responsibilities

• Assess and resolve a range of systems-support issues and support authorized software and hardware products.
• Guide users through problem resolution and train them to use computer hardware and software, including printing, installation, word processing, and email.
• Set up, image, repair, and configure authorized computers, peripherals, and related devices; install new computers under the customer’s Life Cycle Replacement Policy.
• Triage inbound work orders through the user portal within the contracted service-level agreement and use remote systems-management tools effectively.
• Conduct site visits and provide direct touch labor or remote support to authorized users at each locality.
• Create, modify, maintain, and dispose of NIPR and SIPR accounts; add, delete, manage, and review user accounts, access, and logins in accordance with local policies, and remove inactive accounts with USG personnel approval.
• Install approved software for authorized users, prepare software packages for push deployment, and deliver software, security, and vendor updates and patches to end-user devices.
• Advise users on service requirements and technical specifications, available automation functions, system capabilities, communications requirements, administration, information-management systems, operating systems, equipment, and infrastructure compatibility.
• Recommend approved equipment and software and configure end-user and network devices, including computers, printers, laptops, scanners, PDAs, and other authorized-list hardware.
• Provide support for secure and non-secure video teleconference events and maintain secure VTC systems; where requested, schedule classified and unclassified VTCs, maintain schedules, configure equipment, and coordinate with customers and remote organizations.
• Provision and maintain on-premises VoIP phone systems and provide light network connectivity and cabling.
• Perform technical support center tasks as defined and directed by the C4IM Program Manager and provide systems-support advice and assistance to authorized users.
• Apply prophylactic strategies and continual security vigilance to protect supported assets against internal and external risks and threats.
• Troubleshoot basic connectivity and user-account problems while minimizing disruption to critical business activities.
• Remove or disable default, guest, and service accounts on information systems or network devices and rename administrative accounts as required by local policy and USG guidance.
• Attend Information Management Officer classes or meetings when offered by the local supporting Signal Command.
• Maintain authorized desktop PC patches; install and maintain Microsoft Office Suite and command-specific applications and hardware; install new hardware, peripherals, and equipment, including VTC hardware, printers, laptops, and servers.
• Control current versions and future releases of application and operating-system software in accordance with local Signal Command guidance.
• Ensure antivirus engines and definitions are current and report discrepancies to Brigade, Battalion, and LRC S6 personnel.
• Identify and mitigate security vulnerabilities and risks and report major security issues to the COR or Brigade, Battalion, or LRC S6.
• Prepare and establish network-access protocols to enable local access for end users.
• Deliver support services respectfully and responsibly, recognizing the critical nature of clients’ missions.
• Provide complete and accurate daily service metrics to the OCONUS Site Manager and C4IM Program Manager.

Benefits

• Medical, dental, and vision coverage, if eligible.
• Critical illness, accident, and hospital coverage, if eligible.
• 401(k) retirement plan with pre-tax and Roth post-tax contributions available, if eligible.
• Voluntary life and AD&D insurance for employees and dependents, if eligible.
• Short- and long-term disability coverage, if eligible.
• Health Spending Account (HSA), if eligible.
• Transportation benefits, if eligible.
• Employee Assistance Program, if eligible.
• Time off/leave, including PTO, vacation, or sick leave, if eligible.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level