Systems Administrator

Charles IT • Stamford, CT

4d

About The Position

Charles IT is seeking a Systems Administrator to support clients as both field and escalation support. The role provides technical support across end-user systems, Microsoft technologies, virtual environments, backup and disaster recovery solutions, and network devices and services. The Systems Administrator also communicates with customers, documents processes and work, and contributes to a fast-paced, client-focused team.

Requirements

• Five or more years of experience is preferred.
• Strong communication skills.
• Ability to manage multiple tasks and collaborate effectively within a fast-paced, client-focused team.
• Enthusiasm for taking on challenges in a growing company with a diverse client base.
• Ability to work independently with minimal supervision.
• Excellent organizational skills and strong attention to detail.

Nice To Haves

• Certifications such as MCSA, VCP, or CCNA.
• Experience with ConnectWise, Cisco, Meraki, Datto, VMware, and Office 365.

Responsibilities

• Provide support and troubleshooting to resolve technical issues for end users.
• Support Microsoft-related technologies, including Windows Server, Office 365/Exchange, SQL, and SharePoint.
• Support virtual environments, including VMware and Hyper-V.
• Support backup and disaster recovery solutions.
• Configure, install, and support network devices and services, including WAN and LAN connectivity, routers, firewalls, and security.
• Communicate effectively with customers about ticket progress, impending changes, and agreed outages.
• Document internal processes and procedures related to duties and responsibilities.
• Maintain daily documentation by entering time, expenses, and work as service tickets in ConnectWise.
• Perform other duties as assigned.

Benefits

• 401(k) plan with employer contributions.
• Performance-based incentive opportunities.
• Employee discount and savings offerings.
• Paid time off (PTO).
• Paid holidays.
• Paid parental leave.
• Work-from-home (WFH) bank.
• Medical, dental, and vision coverage.
• Employer-paid life insurance.
• Short- and long-term disability insurance.
• Flexible Spending Accounts (FSA).
• Well-being resources and support programs.
• Employer-paid dry-cleaning services.
• Friday team lunches.
• Corporate concierge services.
• Dog-friendly office.
• Team-building events and company-sponsored activities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed