Systems Administrator IRES - SSFB

Amentum•Colorado Springs, CO

3d•$69,500 - $94,500•Onsite

About The Position

The Systems Administrator supports the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract. The candidate will provide technical support to customers including basic inquiries, basic troubleshooting, break/fix needs, and touch maintenance at Tier 1 through remote administrative tools or verbal guidance. They will also create and execute break/fix tickets for Tier 2 and Tier 3 needs, support the testing and installation of system patches, and assist with hardware disposition needs such as sanitization facilitation, excessing assets, or CD and hard drive destruction. The role requires accountability for maintaining accurate inventory and stock planning, as well as managing the queue of incident requests (IRs). Adaptability to new technologies, situations, and deadlines is essential. The position involves supporting and responding to customer requirements through daily walks and check-ins. The successful candidate will be available to support a variety of tasks/roles, including IT Help Desk functions and coordinating break/fix and customer needs. They must be able to work unsupervised, possess a strong commitment to a team environment, be dependable and punctual, communicate effectively, and collaborate effectively in a fast-paced, dynamic environment. Ownership of duties and self-motivation are also key attributes.

Requirements

Must have 2, or more, years of general (full-time) work experience
Must have 1, or more, months of directly related experience
Must have a DoW 8570 IAT Level II Certification such as CompTIA Security+ CE or higher
Must have working experience with Microsoft Windows 11 Operating Systems
Must have an active DoW Secret Security Clearance
Must be able to obtain an active DoW Top Secret Security Clearance
Can lift a minimum of 35 lbs
Able to be sitting, walking, standing, or crawling under desks for extended periods.

Nice To Haves

Have a CompTIA A+ Certification
Have a CompTIA Network+ Certification
Have an active DoD Top Secret Security Clearance
Have experience with audio-visual systems
Have experience with Virtual Desktop Environment Support
Have experience with Active Directory
Have an understanding of Group Policies, DHCP, and DNS
Have experience working within the IRES and/or CLAW Organization
May be reduced with completion of advanced education

Responsibilities

Provide technical support to customers including basic inquiries, basic troubleshooting, break/fix needs, and touch maintenance at Tier 1 through remote administrative tools or verbal guidance.
Create and execute break/fix tickets for Tier 2 and Tier 3 needs.
Support the testing and installation of system patches.
Support hardware disposition needs on assets like sanitization facilitation, excessing old or no longer needed assets, or CD and hard drive destruction when necessary.
Be accountable for maintaining accurate inventory and stock planning.
Be accountable for the maintenance and management of the queue of incident requests (IRs).
Support and respond to customer requirements identified by executing daily walks and check-ins.