Systems Administrator - Active Security Clearance

Cadre • Reston, VA

3d • Onsite

About The Position

CADRE is seeking a Systems Administrator for a position in Northern Virginia with flexible core hours. The role provides in-depth support and problem resolution for IT products, access administration, and applications. The Systems Administrator assists users with hardware, software, and performance issues involving mainframes, LANs, PCs, and printers, and routes customer requirements to the appropriate technical business unit. The role may also support teams installing software upgrades.

The position provides desktop and access administration support, works directly with customers to diagnose and resolve IT issues, and helps ensure security standards and procedures are followed. It includes coordinating projects with service providers and customers, providing access to project-specific applications and resources, and physically setting up and configuring desktop hardware and software. Other duties may be assigned by Project Management.

Requirements

• Ability to obtain and maintain a TS/SCI with polygraph clearance.
• Minimum of six years of experience specific to the skill.
• Thorough knowledge of Windows-based PCs and common peripherals.
• Thorough knowledge of standard application suites such as Microsoft Office, Lotus Notes and Skype.
• Ability to identify and resolve technical problems.
• Excellent interpersonal and customer service skills.
• Experience with SIP and PBX technology.
• Considerable knowledge of standard desktop hardware and software.
• Ability to plan, coordinate, track and execute multiple tasks with competing priorities.
• Knowledge of information security technologies and security guidelines.
• Strong troubleshooting skills.
• Ability to explain rules, procedures and technical information clearly and accurately, verbally and in writing.
• Ability to work independently and in a team environment with minimum supervision.
• Demonstrated ability to follow through on assigned tasks and execute multiple tasks independently.
• Knowledge of server administration, maintenance and user account management.
• Willingness to move equipment and ability to lift 20 pounds.

Nice To Haves

• Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or a scientific or technical discipline related to the specific skill.
• Active TS/SCI with polygraph, with the most recent background investigation and polygraph dates within the last five years.

Responsibilities

• Provide timely and dependable desktop and access administration support and problem resolution.
• Interact with customers on-site in response to IT requests and to resolve problems.
• Resolve technical issues involving multiple operating environments, hardware repair, reconfiguration and installation, and standard or project-specific software.
• Diagnose and resolve customers’ IT needs and problems promptly while ensuring appropriate security standards and procedures are followed.
• Coordinate projects with service providers and customers, identify and resolve project issues, and keep customers and project team members informed of project status.
• Provide access administration, including granting access to project-specific applications, databases and shared files; processing access requests; verifying access; obtaining approvals; and liaising with users and support offices to resolve IT and access requirements.
• Perform physical setup and configuration of desktop hardware and software as needed.
• Perform other duties as assigned at the discretion of Project Management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed