Systems Administrator

SAIC • Rock Island, IL

2d • Onsite

About The Position

SAIC has an immediate need for a Systems Administrator to provide core enterprise service support onsite at Rock Island Arsenal, Illinois. The role supports NIPR/SIPR systems, user accounts, system images, and application services, keeping them stable and available. The administrator manages and resolves desk-side support requests through the internal enterprise ticketing system, prioritizes work by urgency and business impact, and independently addresses technical challenges with minimal direct supervision. The position also involves maintaining organized IT environments, following cable-management and hardware-deployment practices, performing routine hardware maintenance, and completing directed technical tasks. The role requires troubleshooting complex hardware, software, and peripheral issues, including advanced printer support, and a foundational understanding of virtualization.

Requirements

• Bachelor of Science degree and two years of hands-on experience, or four years of relevant experience in lieu of a degree.
• Hands-on experience with VMware and/or other enterprise virtualization technologies.
• Strong proficiency in Windows Server administration, including Active Directory and Group Policy.
• Working knowledge of networking protocols, system security best practices, and IT infrastructure management.
• Proficiency in Windows Server patching and update management.
• Familiarity with enterprise collaboration and project management tools.
• Understanding of DoD compliance frameworks, STIGs, and security hardening standards.
• CompTIA Security+ CE certification.
• Active Secret security clearance.

Responsibilities

• Manage, track, and resolve desk-side support requests using the internal enterprise ticketing system.
• Maintain the stability of NIPR/SIPR systems, user accounts, images, and application services.
• Triage and prioritize workflows based on urgency, business impact, and data or work sensitivity.
• Take initiative to resolve technical challenges with minimal direct supervision.
• Maintain safe, organized IT environments through proper cable management and hardware deployment practices.
• Perform routine hardware maintenance and directed technical tasks in support of IT department objectives.
• Diagnose, analyze, and resolve complex hardware, software, and peripheral issues, including printer issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level