Systems Administrator - T1

Acuity INC•Denver, PA

2d•$60,000 - $80,000

About The Position

Acuity is hiring a motivated Tier 1 Systems Administrator to support a mission-focused federal technology environment. This early-career role is suited to recent graduates, transitioning military professionals, and other technologists with a solid technical foundation who want hands-on experience supporting enterprise systems and users. The ideal candidate learns quickly, troubleshoots logically, communicates professionally, provides customer-focused support, takes initiative, and follows issues through to resolution. Acuity supports federal agencies through technology consulting focused on IT modernization, data enablement, and hyperautomation. The position provides Tier 1 support for Windows-based systems and applications, user accounts and access, enterprise Microsoft technologies, and common hardware, software, operating system, network, and application issues. The administrator documents and resolves user incidents and service requests, escalates complex issues with complete troubleshooting details, and assists with system maintenance, configuration, patching, software installation, and vulnerability remediation. The role also involves following security and operational procedures, collaborating with technical and government teams, improving processes and documentation, and developing skills in systems administration and related technologies. The posting lists three shift schedules: front-end nights, Sunday through Tuesday and every other Wednesday, 6:00 p.m. to 6:30 a.m.; back-end days, Thursday through Saturday and every other Wednesday, 6:00 p.m. to 6:30 a.m.; and back-end nights, Thursday through Saturday and every other Wednesday, 6:00 a.m. to 6:30 p.m. Candidates must be U.S. citizens and eligible to obtain and maintain the U.S. Government security clearance required for the program. Acuity is willing to sponsor the required clearance for qualified candidates.

Requirements

Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Information Systems, Engineering, or another related technical discipline.
Foundational knowledge of computer systems, operating systems, networking, or systems administration, gained through coursework, internships, military experience, certifications, labs, help desk experience, or other hands-on technical experience.
Familiarity with Microsoft Windows operating systems.
Basic understanding of at least one of the following: Windows Server, Active Directory, Group Policy, Microsoft 365, Azure, SharePoint, networking concepts, virtualization, or PowerShell or another scripting language.
Demonstrated technical aptitude and ability to learn new technologies quickly.
Strong analytical and troubleshooting skills.
Strong verbal and written communication skills.
Professional, customer-service-oriented approach when working with users and teammates.
Ability to explain technical information clearly to technical and nontechnical users.
Self-motivation and willingness to ask questions, seek answers, and take initiative.
Ability to work effectively independently and as part of a technical team.
Strong attention to detail and commitment to completing tasks accurately.
Reliability, accountability, and willingness to take ownership of assigned work.
Ability and willingness to continuously learn and develop technical skills.
Must be a U.S. citizen and eligible to obtain and maintain the U.S. Government security clearance required for the program.

Nice To Haves

Internship, military, help desk, technical support, systems administration, networking, cloud, or cybersecurity experience.
Hands-on experience through a university lab, home lab, certification program, or personal technical projects.
Exposure to Windows Server administration.
Experience with Active Directory, Group Policy, DNS, DHCP, or user-account administration.
Exposure to Microsoft Azure or Microsoft 365.
Familiarity with SharePoint, SQL Server, SCCM/Microsoft Endpoint Configuration Manager, or Intune.
Basic PowerShell, Python, Bash, or other scripting experience.
Familiarity with virtualization technologies such as VMware, Hyper-V, or Proxmox.
Experience using ServiceNow, Remedy, Jira, or another ticketing or ITSM platform.
Exposure to system patching, vulnerability scanning, endpoint security, or cybersecurity practices.
CompTIA A+, Network+, Security+, Microsoft, Azure, or similar certifications.
Currently holding or previously holding a U.S. Government security clearance.

Responsibilities

Provide Tier 1 technical and systems administration support in a federal enterprise environment.
Assist with administration, monitoring, maintenance, and troubleshooting of Windows-based systems and applications.
Support user accounts, permissions, password resets, and access management using Active Directory and related tools.
Assist with Windows Server, Microsoft 365, SharePoint, Azure, and other Microsoft enterprise technologies.
Troubleshoot basic hardware, software, operating system, network connectivity, and application issues.
Respond to user incidents and service requests in a timely, professional, customer-focused manner.
Document issues, troubleshooting steps, and resolutions in the program's ticketing or IT service management system.
Escalate complex technical issues to senior administrators or engineering teams, providing complete and accurate troubleshooting information.
Assist with system patching, software installation, configuration, vulnerability remediation, and routine maintenance.
Support workstation, server, and application configuration activities as assigned.
Follow established security, configuration management, change management, and operational procedures.
Develop familiarity with enterprise technologies, including Microsoft SQL Server, Microsoft 365, SharePoint, Azure, endpoint management tools, virtualization, and scripting.
Participate in technical training and develop systems administration skills.
Collaborate with engineers, administrators, cybersecurity personnel, service desk teams, and government customers.
Identify opportunities to improve processes, documentation, and customer support.
Take ownership of assigned tasks and follow them through to completion.