Systems Administrator - T1

Acuity•Denver, CO

About The Position

Acuity is seeking a motivated Tier 1 Systems Administrator to support a mission-focused federal technology environment. This early-career role is suited to recent graduates, transitioning military professionals, and other technologists with a strong technical foundation who want hands-on experience supporting enterprise systems and users. The successful candidate will learn quickly, troubleshoot logically, communicate professionally, take initiative, and own problems through resolution. The position offers an opportunity to develop toward systems administration, cloud, infrastructure, or cybersecurity work. The role provides Tier 1 technical and systems administration support in a federal enterprise environment. It includes supporting Windows-based systems and applications, user accounts and access, Microsoft enterprise technologies, routine maintenance, incident response, documentation, and escalation of more complex issues. The administrator works with engineers, administrators, cybersecurity staff, service desk teams, and government customers while following security, configuration management, change management, and operational procedures. Acuity is a technology consulting firm supporting federal agencies, combining industry partnerships and long-term federal experience with technical leadership in IT modernization, data enablement, and hyperautomation. The position is offered on one of several rotating schedules: front-end nights (6 p.m.–6:30 a.m., Sunday through Tuesday and every other Wednesday), back-end days (6 a.m.–6:30 p.m., Thursday through Saturday and every other Wednesday), or back-end nights (6 p.m.–6:30 a.m., Thursday through Saturday and every other Wednesday). The posted salary range is $60,000–$80,000 per year. Candidates must be U.S. citizens and eligible to obtain and maintain the required U.S. Government security clearance; Acuity is willing to sponsor qualified candidates.

Requirements

Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Information Systems, Engineering, or another related technical discipline; recent graduates are encouraged to apply.
Foundational knowledge of computer systems, operating systems, networking, or systems administration gained through coursework, internships, military experience, certifications, labs, help desk experience, or other hands-on technical experience.
Familiarity with Microsoft Windows operating systems.
Basic understanding of one or more of the following: Windows Server, Active Directory, Group Policy, Microsoft 365, Azure, SharePoint, networking concepts, virtualization, PowerShell, or other scripting languages.
Demonstrated technical aptitude and ability to learn new technologies quickly.
Strong analytical and troubleshooting skills.
Strong verbal and written communication skills.
Professional, customer-service-oriented approach when working with users and teammates.
Ability to clearly explain technical information to technical and nontechnical users.
Self-motivation and willingness to ask questions, seek answers, and take initiative.
Ability to work effectively independently and as part of a technical team.
Strong attention to detail and commitment to completing tasks accurately.
Reliability, accountability, and willingness to take ownership of assigned work.
Ability and willingness to continuously learn and develop technical skills.
Must be a U.S. citizen and eligible to obtain and maintain the U.S. Government security clearance required for the program.

Nice To Haves

Internship, military, help desk, technical support, systems administration, networking, cloud, or cybersecurity experience.
Hands-on experience from a university lab, home lab, certification program, or personal technical projects.
Exposure to Windows Server administration.
Experience with Active Directory, Group Policy, DNS, DHCP, or user-account administration.
Exposure to Microsoft Azure or Microsoft 365.
Familiarity with SharePoint, SQL Server, SCCM/Microsoft Endpoint Configuration Manager, or Intune.
Basic PowerShell, Python, Bash, or other scripting experience.
Familiarity with virtualization technologies such as VMware, Hyper-V, or Proxmox.
Experience using ServiceNow, Remedy, Jira, or another ticketing/ITSM platform.
Exposure to system patching, vulnerability scanning, endpoint security, or cybersecurity practices.
CompTIA A+, Network+, Security+, Microsoft, Azure, or similar certifications.
Currently holding or previously having held a U.S. Government security clearance.

Responsibilities

Provide Tier 1 technical and systems administration support within a federal enterprise environment.
Assist with administration, monitoring, maintenance, and troubleshooting of Windows-based systems and applications.
Support user accounts, permissions, password resets, and access management using Microsoft Active Directory and related tools.
Assist with Windows Server, Microsoft 365, SharePoint, Azure, and other Microsoft enterprise technologies.
Troubleshoot basic hardware, software, operating system, network connectivity, and application issues.
Respond to user incidents and service requests in a timely, professional, customer-focused manner.
Document issues, troubleshooting steps, and resolutions in the program's ticketing or IT service management system.
Escalate complex technical issues to senior administrators or engineering teams with complete and accurate troubleshooting information.
Assist with system patching, software installation, configuration, vulnerability remediation, and routine maintenance.
Support workstation, server, and application configuration activities as assigned.
Follow established security, configuration management, change management, and operational procedures.
Develop familiarity with enterprise technologies such as Microsoft SQL Server, Microsoft 365, SharePoint, Azure, SCCM/endpoint management tools, virtualization, and scripting.
Participate in technical training and develop systems administration skills.
Work collaboratively with engineers, administrators, cybersecurity personnel, service desk teams, and government customers.
Identify opportunities to improve processes, documentation, and customer support.
Take ownership of assigned tasks and follow them through completion.