Systems Administrator

DeKalb County•Decatur, GA

9d•$61,009 - $98,224

About The Position

The purpose of this classification is to administer County information systems and to plan and implement enterprise solutions for an assigned department or agency. This role involves defining requirements, planning, researching, and evaluating technology systems. It also includes coordinating, configuring, installing, and maintaining hardware, software, backup and restore devices, databases, security solutions, and peripheral devices. The position ensures proper and timely installation and maintenance activities, verifies product availability and operation, schedules installations, converts old system data to new systems, tests installed products, completes installations and conversions, and provides initial training to customers.

Requirements

Bachelor’s Degree in Computer Science, Information Systems, Information Technology, or related field required.
Three years of progressively responsible, professional level analyst and systems experience in a large-scale Information Technology environment.
Any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Must possess and maintain a valid Georgia driver’s license.
Proficiency in TCP/IP protocols, DNS, DHCP, VPNs, and LAN/WAN technologies.
Knowledge of cabling practices, including CAT6 copper cabling and single and multimode fiber.
Generally, 2+ years of experience in IT support or network administration.
Ability to handle physical tasks such as lifting equipment and cable management.
Strong analytical, problem-solving, and communication skills.

Responsibilities

Administer County information systems and plan and implement enterprise solutions.
Define requirements, plan, research, and evaluate technology systems.
Coordinate, configure, install, and maintain information technology systems hardware, software, backup and restore devices, databases, security solutions, and peripheral devices.
Coordinate information and resources to ensure proper and timely installation and maintenance activities.
Verify availability and proper operation of products for installation and schedule installations.
Convert old system data to new systems and test installed products per agency standards.
Complete installations and conversions and provide initial training to customers on new products.
Support network system access, define, recommend, implement, and maintain enterprise server and work station components.
Define security access levels, set up accounts for new employees, and close accounts when no longer necessary.
Increase account capacity when existing blocks are insufficient for work requirements and establish port connections for new equipment to the network.
Resolve network problems per established guidelines and limit user access to specific areas according to user needs.
Document procedures and changes on all systems.
Perform network administration, configure, operate, and maintain programs, databases, and/or infrastructure related systems.
Manage and configure servers to maintain updates, back up and monitor event logs, and analyze event logs to identify potential problems.
Monitor the performance and security of programs, databases, and/or infrastructure systems, and check and maintain connectivity.
Upgrade servers, add/delete computers to/from the network, manage user and email accounts and passwords.
Monitor network settings, network software, and drivers, and maintain databases and a variety of server software.
Provide technical support and training to system users, troubleshoot problems with programs, databases, and/or infrastructure related systems, and resolve problems.
Escalate problems to vendors or other personnel as appropriate and ensure continual operations of customers’ network applications.
Utilize diagnostic tools and other resources as appropriate.
Support development and implementation of new technology, research and evaluate computer systems, software, and technology issues.
Develop technology solutions, advise departments on technology business strategies, and evaluate departmental information systems and communications requests.
Work with vendors to implement new, and upgrade existing, technology.
Maintain an awareness of new applications, technologies, technical methods, trends, and advances in the profession.
Review professional publications, technical manuals, and websites to increase knowledge of network operations.
Attend conferences, workshops, and training sessions as appropriate.
Set up new hardware (routers, switches, access points, VoIP phones), including physical cabling and racking equipment.
Diagnose and resolve connectivity issues, performance bottlenecks, and hardware failures.
Monitor network performance using specialized software.
Provide technical support to employees.
Keep accurate records of network configurations, inventory, and repairs.