Systems Administrator

Farmers of Salem•Wilmington, DE

9d•$64,619 - $96,928

About The Position

The Systems Administrator is responsible for the availability, security, performance, and ongoing maintenance of the organization's technology infrastructure. This hands-on role supports servers, virtualization, storage, Microsoft 365, identity services, backups, networking, security platforms, and end-user technology. The Systems Administrator works closely with IT leadership, employees, and technology partners to resolve operational issues, implement infrastructure improvements, support cybersecurity requirements, and maintain reliable technology services.

Requirements

Associate degree in Information Technology, Computer Science, Cybersecurity, or a related field required.
Three to five years of progressive help desk, desktop support, systems support, or end- user technology experience in a corporate environment.
Windows Server and Active Directory administration, including Group Policy, DNS, DHCP, and file services.
Microsoft 365, Exchange Online, Entra ID, and multifactor authentication.
Server virtualization, enterprise storage, backup, recovery, and disaster-recovery technologies.
Network fundamentals, including TCP/IP, routing, switching, firewalls, VPNs, and wireless networking.
Endpoint management, patching, endpoint security, and vulnerability remediation.
Strong PowerShell scripting skills, including developing, maintaining, and troubleshooting scripts used to automate system administration tasks.
Monitoring, alerting, troubleshooting, root-cause analysis, incident management, and change management.
Ability to work at a computer for extended periods.
Ability to lift and move technology equipment weighing up to 50 pounds.
Ability to access server rooms, equipment racks, wiring areas, and employee workspaces.
Availability for scheduled after-hours maintenance and urgent production support when necessary.

Nice To Haves

Bachelor's degree in a related discipline preferred.
A combination of relevant education, professional certifications, and directly applicable experience may be considered.
Working knowledge of SQL queries and related administration tools is preferred.
Microsoft, CompTIA, Cisco, Fortinet, VMware, or similar industry certifications.
Experience with Hyper-V or VMware, storage area networks, Microsoft 365 administration, enterprise backup platforms, and firewall administration.
Experience supporting Windows, macOS, iOS, Android, and other endpoint platforms.
Experience working with managed service providers and third-party technology vendors.
Strong troubleshooting, analytical, and problem-solving skills.
Proficiency in organization, time management, follow-up, and prioritization skills.
Sound judgment when working with confidential or sensitive information.
Clear written and verbal communication with strong documentation habits.
Customer-service orientation, accountability, and attention to detail.
Ability to work independently and as part of a team to manage multiple priorities.
Demonstrate ownership of issues, recommend improvements, adapt to changing technology requirements, and follow through with limited supervision.

Responsibilities

Administer and maintain servers, virtualization platforms, storage, backups, and related infrastructure.
Manage Active Directory, Group Policy, Microsoft 365, user accounts, permissions, and multifactor authentication.
Monitor system availability, performance, capacity, security alerts, and scheduled processes.
Perform system patching, upgrades, configuration changes, and routine maintenance using established change-control procedures.
Support network infrastructure, including switches, firewalls, and VPN connections.
Troubleshoot system, application, authentication, and network issues, escalate when necessary.
Maintain infrastructure documentation, recovery procedures, system inventories, and configuration records.
Participate in disaster-recovery testing, security initiatives, and infrastructure projects.
Work occasional non-business hours as required for maintenance windows, project activities, or urgent business needs.
Provide timely technical support for workstation, software, printing, connectivity, and access-related issues.
Install, configure, maintain, and replace employee computers, peripherals, and approved software.
Manage employee onboarding, offboarding, account changes, equipment assignments, and access requests.
Investigate and resolve escalated helpdesk incidents while keeping users informed of status and resolution.
Create and maintain user-facing documentation and provide basic technology guidance and training.
Deliver professional, responsive, and customer-focused support to employees at all levels of the organization.
Identify technology risks, recommend practical solutions, and escalate matters that could materially affect security, availability, or business operations.
Follow established controls and ensure that system changes are documented, tested, approved, and recoverable.