Systems Administrator

Zeiders • Woodbridge, VA

3d

About The Position

As a member of the Information System Division (ISD), the Systems Administrator provides Tier 2 support for enterprise infrastructure, including servers, cloud platforms, endpoint management systems, and security tools. The role administers Active Directory, Intune, on-premises and Azure server environments, and enterprise services, and works to ensure system availability, performance, and security. Responsibilities include resolving escalated incidents, maintaining infrastructure, and implementing best practices. The position has no supervisory responsibilities.

The Systems Administrator works in office areas. The work environment is usually moderately quiet. The role involves intermittent sitting, standing, bending, lifting, and moving during working hours, and may occasionally require lifting or moving up to 40 pounds. Reasonable accommodations may be made for individuals with disabilities.

Requirements

• U.S. citizenship is required.
• Bachelor’s degree in information technology or equivalent experience.
• 4–5+ years of experience in systems administration or infrastructure support.
• Experience with Microsoft 365, Azure, Intune, Active Directory, and servers.
• Experience with virtualization, endpoint management, and security tools.
• Ability to manage multiple high-priority tasks in a fast-paced environment.
• Strong troubleshooting skills across infrastructure and systems.
• Ability to work independently and collaboratively; must be self-directed.
• Strong documentation and process-improvement mindset.
• Effective written and verbal communication skills for technical and non-technical audiences.

Nice To Haves

• Experience in enterprise or government environments.
• Certifications such as CompTIA Security+, CompTIA Network+, or Microsoft/Azure certifications.
• Experience with virtualization and cloud platforms.

Responsibilities

• Acknowledge, triage, route, and resolve incidents and requests through the ticketing system, and provide Level 2 support for escalated incidents.
• Diagnose and resolve hardware, software, operating system, and application issues; provide remote support and vendor access for maintenance and updates.
• Support Microsoft Office, email systems, OneDrive, and SharePoint access, including providing terminated employees access to email or OneDrive upon manager request.
• Perform system setups, device wipes, equipment deployment and recovery, software distribution and updates, and data and file recovery.
• Provide clear communication and high-quality customer service.
• Manage Active Directory users, groups, organizational unit structures, and Group Policy Objects; provision, modify, and deactivate accounts in accordance with policies.
• Manage SharePoint permissions and access rights and support DUO multifactor authentication issues.
• Administer Microsoft Intune policies, templates, and configurations; package, image, and deploy devices; manage endpoint compliance, security policies, and mobile device lifecycles.
• Maintain and issue property agreements and user accountability documentation.
• Build, configure, harden, deploy, and decommission physical and virtual servers; maintain Windows and Linux file, print, application, and RDS servers.
• Manage Azure virtual machines and on-premises infrastructure; monitor system and hardware performance and configure monitoring thresholds for systems and applications.
• Maintain server-room infrastructure and cabling.
• Perform operating system patching through WSUS and Intune using test rings, apply patches during maintenance windows or as needed, and manage third-party application patching.
• Respond to server and service alerts; investigate and remediate EDR and antivirus detections and respond to Darktrace security alerts.
• Support system hardening and security compliance initiatives.
• Support Aerohive/Extreme Networks wireless infrastructure and configure and troubleshoot printing services at Level 2.
• Manage SFTP and file-sharing services; support NAC (802.1X/MAB), posture checks, segmentation, and rogue-device detection.
• Provide secure remote access solutions for users and vendors; maintain site-to-site and remote-access VPNs and monitor uptime.
• Manage storage systems, backups, and replication; validate backups and perform recovery operations; support database management activities.
• Administer vSphere and Azure virtual environments and support deployment, maintenance, and optimization of virtual systems.
• Work with vendors on support, renewals, and maintenance; communicate infrastructure health and risks to stakeholders.
• Develop and maintain runbooks, standard operating procedures, and documentation, and maintain accurate system and incident records.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level