Systems Administrator- AI Systems

Northwest Mississippi Community College•Senatobia, MS

About The Position

The Systems Administrator – AI Systems maintains, optimizes, and supports institution-wide systems enhanced with AI and agent-based automation. The role administers platforms including Oracle Fusion, Insightstream AI, and related AI agents, with responsibility for reliability, data integrity, and effective adoption across the institution. The position works with functional leaders to implement best practices, support end users, and evaluate technology solutions. It reports to the Director of Information Systems. The position supports AI process and agent adoption, evaluates and implements software and system upgrades, and maintains integrations among Insightstream AI, Oracle Fusion AI agents, and other critical applications. It configures and maintains AI software, customizations, and scheduled jobs; assists with integrations using APIs, scripts, and related tools; documents system configurations and operating procedures; monitors system performance and resolves issues; and coordinates with management and support teams during outages or planned changes. Other duties may be assigned by the Director of Information Systems. The role requires an associate degree in a relevant field and two years of IT experience, or an equivalent combination of experience, education, and training. Candidates must have a valid driver’s license and be insurable under the College auto insurance policy, and must demonstrate knowledge and experience using AI to support college departments’ efficiency and goals. Experience with enterprise systems or cloud platforms is preferred but not required. A bachelor’s degree, senior IT or critical-application systems administration experience, enterprise or cloud platform support, and higher education IT experience are preferred. Work takes place in a busy environment with numerous interruptions. Hours may vary from regular working hours, and the position supports all locations and requires travel. Applications are accepted until the position is filled.

Requirements

Associate degree in Computer Information Systems, Information Technology, or a related field.
Two years of experience in an Information Technology role, or an equivalent combination of experience, education, and training that provides the required knowledge, skills, and abilities.
Demonstrated knowledge and experience using AI to accomplish college departments’ efficiency goals.
Valid driver’s license and insurability under the College auto insurance policy.
Knowledge of large language models, artificial intelligence, generative AI, and agentic systems.
Knowledge of cloud and on-premises systems used in higher education.
Understanding of API-based integrations, such as REST and JSON.
Familiarity with AI prompt workflows, model configuration, or agent frameworks.
Knowledge of computer and server operating systems, including installation, configuration, and troubleshooting.
Knowledge of web technologies, including HTML, CSS, JavaScript, and browser compatibility.
Knowledge of database management systems and basic SQL for queries and integrations.
Knowledge of applicable IT laws, regulations, and guidelines in an academic environment.
Strong organizational and project management skills, including the ability to prioritize tasks and meet deadlines.
Effective written and verbal communication skills for working with technical and non-technical stakeholders.
Strong customer service skills, including the ability to de-escalate and resolve complex technical issues.
Technical expertise in system administration, integration, and database management.
Ability to diagnose, troubleshoot, and efficiently resolve complex technical problems.
Ability to plan, implement, and monitor projects aligned with institutional goals.
Ability to identify, analyze, and resolve data discrepancies and system issues.
Ability to collaborate with faculty, administrators, and staff to develop solutions and support best practices.

Nice To Haves

Experience with enterprise systems or cloud-based platforms.
Bachelor’s degree in Computer Science, Information Technology, Computer Information Technology, or a related field.
Two years of experience in a senior Information Technology position or direct involvement in systems administration for critical applications.
Experience supporting enterprise applications or cloud-based platforms.
Demonstrated experience working in a higher education IT environment and supporting faculty and academic operations.

Responsibilities

Collaborate with functional leads and college administrators to support adoption and use of AI processes and agents.
Evaluate, recommend, and implement software solutions and system upgrades to improve institutional operations.
Administer and maintain integrations with Insightstream AI, AI agents in Oracle Fusion, and other critical applications.
Configure, install, and maintain AI software updates, customizations, and scheduled jobs.
Assist in developing and implementing integrations using APIs, scripts, and related tools to ensure data consistency and interoperability.
Develop and maintain technical documentation for system configurations, integrations, and operational procedures.
Monitor AI system performance and identify and resolve issues to maintain reliability and efficiency.
Coordinate with management and support teams during system outages and planned changes to minimize disruption.
Perform other duties as assigned by the Director of Information Systems.
Provide support to all College locations and travel as required.