Systems Administrator (Windows)
About The Position
Bowhead seeks a Systems Administrator (Windows) to provide customer support and technical assistance to users supporting a Research, Development, Test and Evaluation Program at the Naval Surface Warfare Center Dahlgren Division in Dahlgren, Virginia. The position provides support for Windows 11 computers, hardware, software, and network issues, and assists with maintaining system integrity and security accreditation. The Systems Administrator coordinates support through the Corporate IT Help Desk’s ServiceNow incident and change request processes, maintains organizational IT procedures and the support mailbox, contributes to monthly progress and status reporting, and recommends future IT needs. The role requires the ability to obtain and maintain a Top Secret security clearance; U.S. citizenship is required for that clearance at this location. The targeted salary range is $75,000 to $80,000 annually, subject to qualifications and experience.
Requirements
- At least three years of professional experience.
- High school diploma required; a BA/BS degree is preferred.
- Strong troubleshooting, analytical, and problem-solving skills.
- Ability to multitask and assist others in resolving IT-related issues.
- Knowledge of installation, maintenance, and administration of computer systems in a LAN/WAN environment.
- Strong understanding of currently supported Microsoft Windows operating systems.
- DoD Directive 8570/8140 Information Assurance Technical Level II certification, such as Security+ CE, GSEC, SSCP, or CCNA-Security.
- Familiarity with Department of Defense networking and security accreditation processes and procedures.
- Working knowledge of Windows Active Directory.
- Working knowledge of current Security Technical Implementation Guides (STIGs) and the Risk Management Framework (RMF).
- Ability to pass DISA’s ACAS training course.
- Ability to obtain and maintain a Top Secret security clearance; U.S. citizenship is required for Top Secret clearance at this location.
- Must be able to lift 10–25 pounds or more, stand and walk for prolonged periods, and twist, bend, and squat periodically.
Nice To Haves
- Understanding of Linux operating systems.
- Strong written and oral communication skills and ability to work in a team environment.
Responsibilities
- Answer questions about installation, operation, configuration, customization, and use of assigned products on Windows 11 computers.
- Apply advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct common failures.
- Troubleshoot hardware, software, and network issues encountered by users.
- Provide hardware support for PCs, printers, scanners, Common Access Cards (CACs), and related equipment.
- Support Windows operating systems, Microsoft Office 365, and specialty engineering and scientific development software and tools.
- Install new software releases and system upgrades, evaluate and install patches, and resolve software issues and Information Assurance Vulnerabilities (IAVs).
- Coordinate with the Corporate IT Help Desk to maintain incident tickets and change requests in ServiceNow.
- Assist with maintaining and monitoring the organizational mailbox to ensure timely responses to user requests for assistance.
- Maintain and develop IT-related procedures required to support the organization.
- Work with the organization’s Information System Security Officer (ISSO) to achieve system accreditation.
- Recommend future IT needs for the organization.
- Maintain data files and monitor system configuration to ensure data integrity.
- Assist in preparing monthly progress and status reports.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
