Systems Administrator - Practice Management Systems (PMS)
About The Position
This role is responsible for the administration, support, and project execution of practice management systems across Guardian Dentistry Partners. It supports day-to-day PMS operations for Denticon practices that are live, oversees support for legacy practice management systems during the transition period, and plays a key role in PMS-related project delivery during system conversions. The position works closely with dental practices, PMO, IT, vendors, and data teams, exercising independent judgment to coordinate system support, manage data-intensive conversion activities, and ensure stable, accurate outcomes during and after go-live. The scope of this role may expand over time to support additional systems, data initiatives, and enterprise operational needs.
Requirements
- Administration, support, and project execution of practice management systems.
- Day-to-day PMS operations for live practices.
- Support for legacy practice management systems during transition.
- PMS-related project delivery during system conversions.
- Coordination with dental practices, PMO, IT, vendors, and data teams.
- Independent judgment to coordinate system support.
- Management of data-intensive conversion activities.
- Ensuring stable, accurate outcomes during and after go-live.
- Data mapping, data validation, and data integrity for conversion projects.
- Coordination of PMS-related activities throughout the conversion lifecycle.
- Coordination during conversion and go-live weekends.
- Validation of final converted data and system readiness.
- Oversight of legacy practice management systems.
- System administration, including user access, roles, security, and core configurations.
- Coordination of system updates, configuration changes, and enhancements.
- Oversight of PMS data, including Denticon data flowing into the data warehouse.
- Coordination of PMS data issues related to reporting, integrations, and data quality.
- Oversight of Jarvis connectivity and PMS-related data dependencies.
- Partnership with analytics and data teams.
- Partnership with PMO, IT, Operations, vendors, and practice leaders.
- Communication of status, risks, and trends.
- Identification of recurring issues and improvement opportunities.
Responsibilities
- Own and coordinate day-to-day support for live Denticon practices.
- Manage PMS-related ticket intake, triage, prioritization, and resolution tracking.
- Act as the primary point of coordination between practices, IT, application support teams, and vendors.
- Support the evolution of a structured Denticon application support model.
- Support Denticon conversion projects with a primary focus on data mapping, data validation, and data integrity.
- Coordinate PMS-related activities throughout the conversion lifecycle, including pre-conversion preparation, conversion weekend execution, and post-go-live validation.
- Act as a central point of coordination during conversion and go-live weekends, ensuring issues are tracked, prioritized, and resolved.
- Validate final converted data and system readiness in partnership with vendors, data teams, and practices.
- Coordinate and oversee support for legacy practice management systems while they remain in use.
- Ensure continuity, issue tracking, and operational stability during the transition period.
- Oversee Denticon system administration, including user access, roles, security, and core configurations.
- Coordinate system updates, configuration changes, and enhancements aligned with operational needs.
- Ensure consistent application of PMS standards and best practices.
- Own PMS-related data, including Denticon data flowing into the data warehouse.
- Coordinate PMS data issues related to reporting, integrations, and data quality.
- Maintain oversight of Jarvis connectivity and PMS-related data dependencies while they remain in scope.
- Partner with analytics and data teams to ensure reliable, consistent PMS data.
- Partner with PMO, IT, Operations, vendors, and practice leaders to align PMS support and project activities.
- Communicate status, risks, and trends related to PMS operations and conversions.
- Identify recurring issues and improvement opportunities across PMS platforms and conversion processes.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
