Systems Administrator - Practice Management Systems (PMS)

Guardian Dentistry Partners•Miami, FL

8d•Remote

About The Position

This role is responsible for the administration, support, and project execution of practice management systems across Guardian Dentistry Partners. It supports day-to-day PMS operations for Denticon practices that are live, oversees support for legacy practice management systems during the transition period, and plays a key role in PMS-related project delivery during system conversions. The position works closely with dental practices, PMO, IT, vendors, and data teams, exercising independent judgment to coordinate system support, manage data-intensive conversion activities, and ensure stable, accurate outcomes during and after go-live. The scope of this role may expand over time to support additional systems, data initiatives, and enterprise operational needs.

Requirements

Administration, support, and project execution of practice management systems.
Day-to-day PMS operations for live practices.
Support for legacy practice management systems during transition.
PMS-related project delivery during system conversions.
Coordination with dental practices, PMO, IT, vendors, and data teams.
Independent judgment to coordinate system support.
Management of data-intensive conversion activities.
Ensuring stable, accurate outcomes during and after go-live.
Data mapping, data validation, and data integrity for conversion projects.
Coordination of PMS-related activities throughout the conversion lifecycle.
Coordination during conversion and go-live weekends.
Validation of final converted data and system readiness.
Oversight of Denticon system administration (user access, roles, security, core configurations).
Coordination of system updates, configuration changes, and enhancements.
Oversight of PMS-related data, including Denticon data flowing into the data warehouse.
Coordination of PMS data issues related to reporting, integrations, and data quality.
Oversight of Jarvis connectivity and PMS-related data dependencies.
Partnership with analytics and data teams for reliable, consistent PMS data.
Partnership with PMO, IT, Operations, vendors, and practice leaders.
Communication of status, risks, and trends related to PMS operations and conversions.
Identification of recurring issues and improvement opportunities.

Responsibilities

Own and coordinate day-to-day support for live Denticon practices.
Manage PMS-related ticket intake, triage, prioritization, and resolution tracking.
Act as the primary point of coordination between practices, IT, application support teams, and vendors.
Support the evolution of a structured Denticon application support model.
Support Denticon conversion projects with a primary focus on data mapping, data validation, and data integrity.
Coordinate PMS-related activities throughout the conversion lifecycle, including pre-conversion preparation, conversion weekend execution, and post-go-live validation.
Act as a central point of coordination during conversion and go-live weekends, ensuring issues are tracked, prioritized, and resolved.
Validate final converted data and system readiness in partnership with vendors, data teams, and practices.
Coordinate and oversee support for legacy practice management systems while they remain in use.
Ensure continuity, issue tracking, and operational stability during the transition period.
Oversee Denticon system administration, including user access, roles, security, and core configurations.
Coordinate system updates, configuration changes, and enhancements aligned with operational needs.
Ensure consistent application of PMS standards and best practices.
Own PMS-related data, including Denticon data flowing into the data warehouse.
Coordinate PMS data issues related to reporting, integrations, and data quality.
Maintain oversight of Jarvis connectivity and PMS-related data dependencies while they remain in scope.
Partner with analytics and data teams to ensure reliable, consistent PMS data.
Partner with PMO, IT, Operations, vendors, and practice leaders to align PMS support and project activities.
Communicate status, risks, and trends related to PMS operations and conversions.
Identify recurring issues and improvement opportunities across PMS platforms and conversion processes.