Systems Administrator III

AGC Biologics•Remote US - SC, SC

3d•$83,920 - $115,390•Onsite

About The Position

Join Us in Bringing Hope to Life Our purpose is to bring hope to life by enabling life‑changing therapies for patients around the globe, creating a healthier and happier tomorrow. To advance this purpose, we rely on team members who value excellence, collaboration, and meaningful work. If this resonates with you, we invite you to explore the role further and apply. Job Summary We are seeking a TrackWise Digital Administrator to support and maintain the TrackWise Digital (TWD) system in alignment with business and compliance requirements. This role serves as the primary point of contact for system administration and first‑level support, ensuring system performance, stability, and usability. About the IT Systems Team You will join a Global IT Systems team responsible for supporting validated systems that enable quality and compliance processes across the organization. The team partners closely with QA, Operations, and IT Security to ensure systems remain reliable, compliant, and aligned with business needs.

Requirements

2–4 years of TrackWise Digital or Salesforce experience (configuration, validation, implementation, or administration).
Experience with Salesforce tools (e.g., SOQL, Flows, troubleshooting).
Familiarity with GMP and validated systems environments.
Proficiency in Windows operating systems.
Strong communication skills and ability to work both independently and in teams.

Nice To Haves

Experience implementing or upgrading regulated systems.
4–6 years of experience in computer system validation or related areas.
Demonstrated experience driving process improvements or system efficiencies.

Responsibilities

Provide day‑to‑day administration and support of the TrackWise Digital system.
Serve as first‑level support for end users, including troubleshooting and training support.
Manage user access, including provisioning, updates, and periodic reviews.
Maintain system uptime, backups, and restore processes.
Manage system roadmap activities, including releases, upgrades, and enhancements.
Partner with business stakeholders to gather and meet system requirements.
Collaborate with IT Security to ensure alignment with security standards.
Own system lifecycle activities, including: Change control (releases, bug fixes, updates), Technical requirements and design/configuration specifications, Installation and operational qualification (IQ/OQ) testing and defect management, Requirements traceability, Administration SOP development.
Support and review validation documentation, including validation plans, UAT, summary reports, and periodic reviews.
Support data migration and system decommissioning activities as needed.
Work with internal teams and external vendors to resolve issues and maintain system performance.