Systems Administrator II

Toole Design • Silver Spring, MD

2d • $93,000 - $103,000 • Hybrid

About The Position

At Toole Design, we're leading the way in creating safer, more connected communities through sustainable multimodal transportation design. We're looking for a Systems Administrator II to join our IT team. We have a cloud-native identity and device management architecture aligning with Microsoft's modern best practices, so you'll focus on improving systems and efficiency, not patching legacy infrastructure.

We're a purpose-driven team of technical experts and operations professionals who believe streets should work for everyone. At Toole Design, you'll join a collaborative environment where operations professionals work alongside industry leaders, with mentorship and development opportunities designed to help you grow your expertise.

Requirements

• 5+ years of hands-on systems administration / IT experience, including Tier 2 support
• Associate's degree or comparable technical training and experience
• Strong written and verbal communication skills, with the ability to build relationships and collaborate effectively across all levels of the organization
• Experience implementing identity as part of a Zero Trust model - such as Conditional Access, PIM, SSO/SCIM (preferably Entra ID)
• Experience with endpoint management and application deployment (preferably Intune)
• Scripting and automation experience (PowerShell and Microsoft Graph preferred)
• Working knowledge of networking, Wi-Fi, and firewalls
• Experience managing multiple projects to scope and schedule
• Strong attention to detail and organizational skills
• Ability and willingness to travel occasionally (3-6 times per year), as needed, to support business or project needs.

Nice To Haves

• Familiarity using AI coding assistants to speed automation work is a plus.

Responsibilities

• Keeping Toole Design's technology running smoothly across our 24 office locations and remote teams, keeping our enterprise technology dependable and our teams productive.
• Designing, maintaining, and continuously improving our infrastructure, ensuring secure, reliable systems that keep our teams connected and productive.
• Providing Tier 2 helpdesk support.
• Configuring, maintaining, and troubleshooting cloud services, hardware, and software.
• Taking ownership of IT projects from planning through completion.
• Bringing a collaborative, customer-first approach to directly helping staff solve problems.
• Mentoring junior IT team members to help build a collaborative, continuously learning team.
• Influencing technology decisions, leading meaningful initiatives, and continuing to grow your technical expertise alongside a collaborative IT team.

Benefits

• A collaborative, inclusive culture that supports your growth and advancement
• A flexible hybrid schedule: 3 days in the office and 2 days remotely
• 8 paid holidays; and at least 16 days of PTO accrual annually
• Competitive salary, excellent benefits, and transportation perks
• The opportunity to support projects that improve lives-advancing safe, inclusive design grounded in ethics, empathy, and equity

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree