Systems Administrator II

Take-Two Interactive Software•Novato, CA

1d•Onsite

About The Position

Take-Two Interactive is seeking an outstanding Systems Administrator to provide on-site and remote technical support for our NYC, US, and international based offices. This is a hands-on role requiring a deep level of technical insight and ability, that will work closely with a variety of technology teams allowing for fluid bi-directional teamwork and encouraging the development of new insights and solutions. This involves being involved in the entire stack of IT related initiatives and the unique business needs of Take-Two Interactive. The ideal candidate will be a well-rounded IT professional and a key member of our Global Support team with strong hardware and software troubleshooting skills, as well as in-depth knowledge of Windows OS, Office 365, Networking, and application deployment procedures via SCCM, AirWatch and/or Jamf. Additionally, having a high motivation for looking at areas of opportunity for improving processes through automation and helping the team decrease repeatable incidents is also highly valuable.

Requirements

3-5 years’ experience with the Windows 10, MacOS, Microsoft Office 365, Active Directory and Exchange, TCP/IP based networks (including DHCP, DNS, etc.), installation and maintenance of workstations and infrastructure hardware
Operating System configuration, management, and support for desktop/laptop and server
Network: Experience implementing, managing, and troubleshooting network devices and infrastructure
Ability to prioritize and execute tasks in a high pressure environment and make sound decisions in emergency situations
Experience using Okta or similar SAML and Two-Factor Authentication solutions
Familiar with using SCCM for Desktop OS deployment and software management
AirWatch/Intelligent Hub/Jamf or equivalent Mobile Device Management experience
Computer Hardware: Desktops, Laptops, Mobile devices, tablets, and a wide variety of devices and peripherals
Games Consoles: A good knowledge of current gen consoles (Xbox Series X, PS5, Nintendo Switch, PC) is vital. Any knowledge of development kits is a plus
Productivity Tools: MS Office, Video Conferencing (Zoom), Slack
Remote Work Solutions: VPN, VDI (Horizon View)
Storage: Solid understanding of both local and NAS based technologies (Netapp, Nutanix) as well as cloud-based solutions (Dropbox)
Security: Solid grasp of security standards and methodologies
PowerShell and scripting experience
Conference Room and AV technology experience
ServiceNow or equivalent helpdesk ticket system experience
Superb communication, team skills, and proactive communicator with customer service demeanor and focus on delivering excellent end-user experience.
Attention to detail and high degree of accuracy in recording and reporting
Ability to communicate effectively with end users to successfully resolve queries and problems and translate technical information and jargon for a non-technical audience
A real passion for video games and the industry!

Nice To Haves

MCSE, MCDST, ITIL, Network+, A+ certifications

Responsibilities

On and off-site contact for technical operations and support.
Escalation point and support for the Novato team
Install and maintain desktops, laptops, macs, network switches, servers.
Upgrade internal components of a desktop or server ie: CPU, GPU, disk drives, and NICs
Replace failing parts and submit RMAs
Assign and maintain assets for users in Service Now
Assign locations for remote equipment in Service Now
Assign locations for server equipment in Device 42
Maintain and create user facing self service knowledge articles in Service Now
Maintain and create IT facing knowledge articles in Confluence
Responsible for capacity planning and growth
Audit IT space and server rooms for space, power usage and cooling
Plan and prepare for upgrades to IT space or server rooms
Coordinate with various IT departments for maintenance of server room and networking hardware
Evaluate and design cabinets, PDUs, structured cabling solutions
Event support. Coordinating with local teams on requirements, Setup, troubleshoot and takedown
Devkit management and support: setup, update, push builds
Provide white glove support for executives in Novato and across 2K
Able to communicate and work effectively with other tech teams in the organization
Ensure all client requests and operational problems are updated/resolved within a timely manner.
Passionate about delivering outstanding client experience and support.
Inquisitiveness and ambition towards looking for opportunities to automate and improve service delivery.
Enjoys working in a fast-paced environment with the ability to change priorities on the fly.
Assist with employee on-boarding ensuring new staff is ready to work on day one.
Maintain inventory/asset management for company provided equipment and software.
Assist with audio/visual hardware setup and break down, along with conference rooms and video conferences.
Able to work independently and respond promptly is vital, sometimes including after hours and on weekends. Reachable by mobile in the event of an emergency.
Team player, provide support for fellow team members and communicate effectively
Some travel to support other sites may be required