Systems Administrator II

MLT Aikins LLP•Saskatoon, SK

6h•Onsite

About The Position

MLT Aikins is seeking a Systems Administrator II to provide responsive, high-quality technical support for standard applications, end-user devices, and core infrastructure services. This role involves supporting over 800 users across multiple locations through various channels, collaborating with IT team members, and escalating issues as needed to ensure timely resolution and a positive user experience. The position reports to the Manager, IT Infrastructure.

Requirements

Post-secondary education in Information Technology, Computer Science or a related discipline, combined with a minimum of five years of relevant experience
A minimum of five years of hands-on Microsoft Active Directory experience including Group Policy, DNS and DHCP administration
Three to five years of Microsoft Azure and Microsoft 365 experience, including Intune, Conditional Access, Exchange Online, Entra ID, Privileged Identity Management and Microsoft Teams
Advanced experience with Microsoft technologies across Azure, Microsoft 365, and Windows environments (Windows 11 and server OS)
Strong networking knowledge including TCP/IP, VLANs, DHCP, and infrastructure support (firewalls, switches, VPNs)
Experience managing server environments, including configuration, maintenance, and troubleshooting
Solid understanding of cloud environments, application architecture, and integrations
Strong security awareness with experience across platforms such as Microsoft Defender, SentinelOne, and Darktrace
Working knowledge of ITIL principles and experience with service desk/ticketing systems
Experience supporting end-user technologies including printers, mobile devices, and VoIP systems
Knowledge of automation and scripting (e.g., PowerShell)
Strong end-user support skills with the ability to communicate technical concepts clearly to non-technical users and gather relevant details from users who may have difficulty describing an issue
Experience using ticketing systems to track incidents, requests and changes accurately
Ability to manage competing priorities in a fast-paced environment
Ability to perform physical tasks, including lifting up to 50 lbs. as required

Nice To Haves

Experience in a legal environment
Familiarity with iManage, Aderant, Microsoft Azure, Darktrace, SentinelOne, Tanium and related systems

Responsibilities

Providing administrative and technical support for more than 800+ users across multiple office locations
Assessing, prioritizing and resolving incidents and service requests within the corporate ticketing system, escalating issues when appropriate
Administering user lifecycle activities including provisioning, modifying and deactivating accounts for new hires and departing employees, with a strong emphasis on Active Directory administration
Imaging, configuring, deploying and supporting desktop and laptop hardware
Analyzing, troubleshooting and resolving escalated infrastructure issues involving end-user systems, servers, storage and network connectivity and managing related Help Desk tickets to completion
Administering and supporting Active Directory and Group Policy
Contributing to infrastructure planning, standards development and system upgrades that support evolving business needs
Managing and supporting mobile devices through Microsoft Intune including setup, corporate email access and troubleshooting of internal connectivity issues
Creating and maintaining clear documentation for routine procedures, support activities and project work
Testing software and following established deployment procedures in collaboration with other Systems Administrators
Supporting Microsoft Azure services including Conditional Access policies, Intune, Microsoft 365 and Exchange Online
Verifying and monitoring backups across systems in coordination with the Managed Service team
Assisting with office moves, workstation replacements, workstation changes and network user setup
Participating in team-based projects and other infrastructure initiatives as required
Ensuring customer issues, requests and related details are accurately logged and tracked in the corporate ticketing system
Maintaining accurate change records and supporting formal change request processes for higher-level environment updates
Delivering high-quality customer service through phone, remote and onsite support, with timely escalation of end-user issues when needed
Performing other duties as required to support the IT team and broader business needs
Providing after-hours and weekend monitoring or support work as required