Systems Administrator II

City of Colorado Springs • Colorado Springs, CO

3d

About The Position

The purpose of this position is to provide advanced systems administration and Tier III technical support with considerable independence, initiative, and sound technical judgment. This position supports, maintains, and improves Microsoft cloud and enterprise services; troubleshoots and resolves complex or escalated technical issues; and contributes to the security, reliability, governance, and operational continuity of supported systems. The Systems Administrator II develops and maintains repeatable administrative practices and technical documentation, participates in the design and implementation of technology solutions, coordinates with vendors and technical partners as needed, and provides technical guidance and cross-training to other staff. This position is subject to budget required furloughs to be implemented in the 2026 calendar year. We're an accredited pay equity employer! Your starting pay will be within the posted hiring range based on your years of experience and education. See the full potential of growth for this position here: 2026 Salary Schedule

Requirements

• Bachelor’s degree from an accredited college or university with major coursework in a related area of study
• Three (3) years of full-time, professional experience in a related field
• Knowledge of: Microsoft 365 administration (Exchange, SharePoint, OneDrive, Teams).
• Knowledge of: Microsoft Entra ID identity, access, authentication, Conditional Access, and privileged access.
• Knowledge of: Azure administration, governance, monitoring, and security.
• Knowledge of: Windows Server, Active Directory, Group Policy, and hybrid identity.
• Knowledge of: PowerShell automation for Microsoft and enterprise systems.
• Knowledge of: Enterprise security principles: least privilege, secure configuration, logging, auditing, data protection.
• Knowledge of: Application integrations (SSO, authentication, app registrations, service principals, API permissions).
• Knowledge of: System monitoring, troubleshooting, incident investigation, and IT service management.
• Ability to: Work independently with strong technical judgment.
• Ability to: Troubleshoot complex issues and assess operational, security, and business impacts.
• Ability to: Plan and implement technical changes with proper risk, testing, communication, and rollback steps.
• Ability to: Automate tasks and improve processes.
• Ability to: Create clear technical documentation.
• Ability to: Communicate complex information to all audiences.
• Ability to: Mentor IT staff and collaborate across teams and partners.
• Ability to: Manage priorities and complete technical work.
• Ability to: Continuously grow skills in Microsoft cloud and enterprise technologies.

Nice To Haves

• Experience administering or supporting: Microsoft 365 enterprise services, including Exchange Online, Teams, SharePoint Online, and OneDrive.
• Experience administering or supporting: Microsoft Entra ID, including identity and access management, MFA (Multi-Factor Authentication), Conditional Access, role-based access, and privileged access.
• Experience administering or supporting: Microsoft Azure services and cloud resources.
• Experience administering or supporting: Active Directory, Group Policy, Windows Server, or hybrid Microsoft environments.
• Experience with Microsoft Intune and modern endpoint management.
• Experience using PowerShell, Microsoft Graph, APIs, or other scripting and automation tools for systems administration.
• Experience supporting enterprise security, compliance, monitoring, or governance capabilities within Microsoft cloud environments.
• Experience troubleshooting complex or escalated enterprise technology issues and coordinating resolution across technical teams or vendors.
• Relevant Microsoft, Azure, security, or other industry certifications.

Responsibilities

• Administer, maintain, and support Microsoft cloud and enterprise technology services, including Microsoft 365, Entra ID, Azure, Exchange Online, SharePoint Online, OneDrive, Teams, and related platforms.
• Administer identity and access services, including user and group lifecycle management, authentication, Multi-Factor Authentication (MFA), Conditional Access, role-based access, and privileged access.
• Troubleshoot and resolve complex Tier III incidents involving cloud services, identity, access, authentication, messaging, collaboration platforms, integrations, and enterprise applications.
• Administer and support Windows and hybrid infrastructure, including Active Directory, Group Policy, and related enterprise services as assigned.
• Monitor system health, service availability, logs, alerts, and security events; investigate issues and coordinate response or escalation as appropriate.
• Implement and maintain secure system configurations, administrative controls, and access practices consistent with City standards and security requirements.
• Plan, test, implement, and document system configuration changes, service improvements, upgrades, and technology deployments.
• Develop and maintain PowerShell scripts, automation, and other administrative tools to improve reliability, consistency, and efficiency.
• Develop and maintain technical documentation, standard operating procedures, configuration standards, and knowledge resources.
• Participate in Microsoft 365 and Azure tenant governance, including service configuration, change management, feature evaluation, and operational standards.
• Coordinate technical troubleshooting and escalations with Microsoft, vendors, and other technology partners.
• Provide technical guidance, knowledge sharing, and cross-training to other IT staff.
• Participate in incident, problem, change, and request management processes and maintain accurate technical records in the appropriate IT service management system.
• Manage multiple technical priorities and assignments while following work through to resolution and communicating status, risks, and impacts to appropriate stakeholders.
• Other duties as assigned.
• Learn more about this job by reviewing the class specification on the City of Colorado Springs Class Specifications page.

Benefits

• Accredited pay equity employer
• Additional compensation depending on the position, area of assignment, and specific job assignments, including shift differential, pay differential, acting or lead, special assignment, hazard pay, longevity, cell phone allowance, uniform allowance, relocation, awards, standby, call out, compensatory time off, tuition, overtime, extra duty, incentive, holiday premium, proficiency, and vacation sell back.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level