Systems Administrator II

CACI•Aberdeen Proving Ground, MD

3d•Onsite

About The Position

Provide frontline IT support and systems administration services, resolving hardware and software infrastructure issues to ensure appropriate function of end-user systems and network connectivity. As a Systems Administrator II (Help Desk), you will: Respond to and resolve help desk tickets covering workstation, network, and system access issues in a timely and professional manner Analyze, troubleshoot, and resolve issues with IT infrastructure including user systems, servers, storage, and network connectivity Provide day-to-day system administration support for assigned infrastructure and maintain user account security Apply security patches and operating system upgrades to ensure the security and integrity of the technical environment Support new infrastructure projects and system rollouts Instruct and train end users on approved software applications and IT best practices

Requirements

Active Secret security clearance (required)
Bachelor's degree in Electrical Engineering, Electronic Engineering, Computer Engineering, Computer Science, or Information Systems (or equivalent experience)
3+ years of professional experience in systems administration or IT help desk support
Experience troubleshooting Windows and/or Linux desktop operating systems
Familiarity with Active Directory user account management, password resets, and basic group policy concepts
Understanding of networking fundamentals including TCP/IP, DNS, and DHCP concepts
Experience using IT service management (ITSM) ticketing systems to track and resolve support requests
Strong customer service orientation with the ability to communicate technical concepts to non-technical end users
Ability to work independently with general supervision and prioritize multiple support requests
Strong troubleshooting and problem-solving skills
Compliance with Cyber WorkForce (CWF) directives, including any required certifications

Nice To Haves

Active Top Secret security clearance with SCI eligibility
Industry certifications such as CompTIA A+, Network+, Security+, or ITIL Foundation
Experience supporting DoD or government IT environments
Familiarity with Security Technical Implementation Guides (STIGs) and secure configuration baselines
Experience with remote desktop support tools and remote troubleshooting techniques
Knowledge of mobile device management (MDM) platforms
Experience with imaging and deployment tools (e.g., SCCM, MDT, Ghost)
Familiarity with VOIP systems, VTC equipment, and basic AV troubleshooting
Experience supporting classified or secure network environments
Basic scripting knowledge (PowerShell, Batch) for automating routine tasks
Previous experience in a military, government, or defense contractor help desk environment
Familiarity with Risk Management Framework (RMF) basics as they relate to end-user systems

Responsibilities

Serve as first point of contact for end-user technical support requests via phone, email, ticketing system, or in-person
Diagnose and resolve hardware, software, network connectivity, and account access issues for desktop, laptop, and mobile devices
Perform account provisioning, password resets, and access management in Active Directory or equivalent directory services
Install, configure, and maintain workstation hardware, peripherals, and approved software applications
Escalate complex technical issues to senior systems administrators or specialized technical teams as needed
Maintain accurate documentation of help desk tickets, resolutions, and configuration changes in the ticketing system
Support imaging, deployment, and configuration of new workstations and equipment
Assist with maintaining network security by monitoring for and reporting suspicious activity or potential security incidents
Apply routine security patches, antivirus updates, and operating system upgrades to maintain a secure computing environment
Maintain configuration documentation for assigned infrastructure and user support activities
Provide basic training and guidance to end users on software applications, systems access, and IT security practices
Support VTC, printer, and peripheral device troubleshooting and maintenance
Work independently with general supervision while escalating difficult or complex problems appropriately