Systems Administrator II

Tsymmetry, Inc. • Washington, DC

6d • $85,000 - $92,000

About The Position

Tsymmetry is seeking a System Administrator II (Deskside Support) to deliver hands-on, in-person technical assistance to end users and manage hardware, software, and account issues. The role involves supporting desktops, laptops, printers, servers, network connectivity, mobile devices, and video teleconferencing services.

The position requires an active Secret clearance, knowledge of operating systems, applications, and hardware, and four years of Microsoft system support deskside hardware support. Candidates need a bachelor's degree or equivalent work experience and an IT-related certification such as A+ or similar. The listed pay range is $85,000–$92,000; actual compensation may depend on factors including responsibilities, education, experience, skills, internal equity, market data, and applicable agreements or laws.

Requirements

• Active Secret Level Clearance.
• Knowledge of operating systems, applications, and hardware.
• Familiarity with a trouble ticket system, such as ServiceNow.
• Outstanding customer service and communication skills.
• Ability to interact professionally with all levels of an organization.
• Demonstrated teamwork and collaboration in a professional setting.
• Bachelor’s degree or equivalent work experience.
• Four years of Microsoft system support deskside hardware support.
• An IT-related certification, such as A+ or similar.

Responsibilities

• Install, configure, and troubleshoot hardware and software.
• Maintain desktops.
• Interact with end users to identify and resolve issues involving desktops, laptops, printers, servers, or network connectivity.
• Provide phone support and direct user assistance with mobile devices and software, including Apple and Samsung products.
• Open and log trouble tickets in a ticket tracking system, tracking issues from identification through resolution.
• Manage consumables inventory.
• Communicate technical information in a non-technical manner.
• Assist users with video teleconferencing services.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage, with the majority of monthly premiums paid by the company.
• Health savings account with employer contributions.
• Flexible spending account.
• 401(k) retirement plan.
• Paid time off.
• Eleven holidays.
• Paid parental leave.
• Paid bereavement and jury duty leave.
• Professional development.
• Tuition reimbursement.
• Flexible work arrangements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level