Systems Administrator II

Ntiva, Inc.•Leawood, KS

24d•$60,000 - $70,000•Onsite

About The Position

The Systems Administrator II is a versatile hybrid role combining field systems engineering with onsite staff augmentation for clients. The position delivers technical support remotely and onsite and serves as an escalation point for complex issues. Staff augmentation assignments vary according to client needs, ranging from one day per week to full-time onsite support. The role provides recurring and non-recurring onsite technical support, including implementing, maintaining, and enhancing client network infrastructure. The Systems Administrator II acts as a client advocate, helping ensure secure, high-performance infrastructure aligned with business needs. The position involves working at client sites throughout the Kansas City Metro area, traveling between locations, and participating in a rotating on-call schedule. A valid driver's license and insured vehicle are required; travel may involve drives of up to 1.5 hours.

Requirements

3–5 years of experience in Information Technology.
General knowledge of the managed services provider (MSP) industry.
Ability to provide customer support remotely and onsite.
Ability to troubleshoot and resolve issues involving applications, servers, networks, and virtual machines.
Ability to service and troubleshoot end-user hardware, operating system, and software issues.
Ability to design and build networks, VLANs, security rules, and Group Policy Objects (GPOs).
Ability to configure Azure Active Directory (AAD) and DirSync to Office 365.
Ability to troubleshoot VLAN settings, configurations, and firewall rules.
Ability to create and manage internal DNS zones and settings.
Understanding of how to configure RAID arrays, virtual machines, and drives.
Ability to migrate virtual machines between hosts and storage.
Ability to maintain and implement networking technology, including firewalls, switches, UPSs, servers, SANs, NAS devices, printers, WAPs, and PCs.
Ability to administer and audit Office 365 end-user administration.
Ability to troubleshoot Windows Server roles, including GPO, DHCP, DNS, NPS, WSUS, IIS, Active Directory, and DFS.
Strong people skills and effective communication with different departments.
Ability to work under pressure while maintaining a professional demeanor.
Ability to cooperate with departments to obtain necessary information.
Intermediate to advanced proficiency with Microsoft platforms.
Understanding of cloud servers and VPN connections.
Professional written and oral communication skills in English.
Ability to write business correspondence and process procedures.
Ability to present information effectively and respond to questions from managers, clients, and the public.
Must have a valid driver's license and an insured vehicle.
Ability to work in a fast-paced and unsupervised environment.
Ability to work onsite at client locations throughout the Kansas City Metro area.

Responsibilities

Provide end-user support and manage client infrastructures during scheduled appointments.
Perform onsite staff augmentation and handle day-to-day IT operations.
Resolve IT requests onsite or remotely while delivering excellent customer service.
Communicate regularly with clients, provide updates, and maintain professionalism.
Maintain and troubleshoot local and cloud infrastructure.
Monitor endpoints and complete preventative maintenance.
Ensure network security and maintain documentation.
Validate and test backup solutions.
Assist in deploying new technology.
Meet SLA timelines and promptly report client concerns.
Maintain utilization above 80%.
Record time on service tickets and submit timesheets weekly.
Track expenses and schedule service delivery using the ticketing system.
Collaborate with Account Management and Dispatch teams to support client satisfaction.
Adapt to different client environments and manage multiple priorities.
Perform deployments, new system setups, and data center visits as needed.

Benefits

Medical, dental, and vision coverage for employees and family.
401(k) with company matching: a 4% match on a 5% employee contribution, with no vesting period; employee and company contributions begin after 90 days.
Company-provided group term life and accidental death and dismemberment coverage.
Voluntary short-term disability coverage and company-provided long-term disability coverage.
Health Savings Account and PPO options.
Employee Assistance Program.
Paid Time Off, Volunteer Time Off, 8 paid holidays, and 3 floating holidays.
Education reimbursement program.
Employee referral program with cash bonuses for successful referrals.
Recognition and rewards.
Promotion and advancement tracks.