Systems Administrator I

Vibrant Emotional Health•New York, NY

3d•$37 - $49•Hybrid

About The Position

The Systems Administrator I is responsible for the day-to-day maintenance and support of the company’s IT infrastructure. The position involves basic system administration tasks, assisting with troubleshooting, and providing support to end-users.

Requirements

Strong knowledge of Windows family (Servers and Desktop).
Familiarity with network protocols (TCP/IP, DNS, DHCP) and common networking hardware (firewalls, routers, switches)
Familiarity with Active Directory and user account management
Basic troubleshooting of hardware (PCs, laptops, printers) and software issues
Ability to follow and enforce security policies, including password management and data protection
Bachelor’s Degree in Information Systems, Computer Science, or a related field. Equivalent work experience or technical certifications accepted
2+ years of experience in IT support or systems administration
2+ years of experience in Windows Server environments and basic network concepts
2+ years of experience with troubleshooting hardware and software issues

Nice To Haves

Linux knowledge is a plus
Experience with cloud environments (AWS, Azure) and maintaining Microsoft 365 tenants is a plus
CompTIA A+, Network+, and/or Microsoft certifications (MTA, MCSA) are a plus

Responsibilities

Monitor server and network performance, ensuring systems are operating efficiently and without issues.
Assist in performing routine maintenance, updates, and patches for various systems in hybrid environments (on-premise, AWS, Azure)
Assist with the installation and configuration of servers, computers, and network equipment.
Support the setup of new user accounts, permissions, and access rights
Help maintain and monitor backup solutions to ensure data is regularly and securely backed up.
Assist in executing data recovery processes when needed
Implement and follow basic security protocols, including antivirus management, password policies, and user access control.
Ensure systems are kept secure through regular updates and monitoring
Maintain accurate and up-to-date documentation for configurations, user guides, and troubleshooting procedures.
Keep logs of system changes and incidents
Work closely with the helpdesk team, senior administrators, and other IT team members to resolve network or server issues.
Assist with larger infrastructure projects under guidance from more experienced team members
Assist in system upgrades, including operating system patches, hardware replacements, and software installations
Provide technical support to end-users, resolving hardware and software issues as assigned in a timely manner.
Escalate more complex problems to higher-level system administrators when necessary
Other duties as assigned