Systems Administrator I

Vibrant Emotional Health • New York, NY

1d • Hybrid

About The Position

The Systems Administrator I is responsible for the day-to-day maintenance and support of the company’s IT infrastructure. The position involves basic system administration tasks, assisting with troubleshooting, and providing support to end-users.

Requirements

• Strong knowledge of Windows family (Servers and Desktop).
• Familiarity with network protocols (TCP/IP, DNS, DHCP) and common networking hardware (firewalls, routers, switches)
• Familiarity with Active Directory and user account management
• Basic troubleshooting of hardware (PCs, laptops, printers) and software issues
• Ability to follow and enforce security policies, including password management and data protection
• Bachelor’s Degree in Information Systems, Computer Science, or a related field. Equivalent work experience or technical certifications accepted
• 2+ years of experience in IT support or systems administration
• 2+ years of experience in Windows Server environments and basic network concepts
• 2+ years of experience with troubleshooting hardware and software issues

Nice To Haves

• Linux knowledge is a plus
• Experience with cloud environments (AWS, Azure) and maintaining Microsoft 365 tenants is a plus
• CompTIA A+, Network+, and/or Microsoft certifications (MTA, MCSA) are a plus

Responsibilities

• Monitor server and network performance, ensuring systems are operating efficiently and without issues.
• Assist in performing routine maintenance, updates, and patches for various systems in hybrid environments (on-premise, AWS, Azure)
• Assist with the installation and configuration of servers, computers, and network equipment.
• Support the setup of new user accounts, permissions, and access rights
• Help maintain and monitor backup solutions to ensure data is regularly and securely backed up.
• Assist in executing data recovery processes when needed
• Implement and follow basic security protocols, including antivirus management, password policies, and user access control.
• Ensure systems are kept secure through regular updates and monitoring
• Maintain accurate and up-to-date documentation for configurations, user guides, and troubleshooting procedures.
• Keep logs of system changes and incidents
• Work closely with the helpdesk team, senior administrators, and other IT team members to resolve network or server issues.
• Assist with larger infrastructure projects under guidance from more experienced team members
• Assist in system upgrades, including operating system patches, hardware replacements, and software installations
• Provide technical support to end-users, resolving hardware and software issues as assigned in a timely manner.
• Escalate more complex problems to higher-level system administrators when necessary
• Other duties as assigned

Benefits

• medical
• dental
• vision
• supplemental income insurance
• employer paid disability insurance
• employer paid life insurance
• pre-tax FSA for medical and dependent care
• 401K

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level