Systems Administrator (Communications/Network)

DeKalb County•Decatur, GA

About The Position

The purpose of this classification is to administer County information systems and to plan and implement enterprise solutions for an assigned department or agency. This role involves defining requirements, planning, researching, and evaluating technology systems, as well as coordinating, configuring, installing, and maintaining information technology systems hardware, software, backup and restore devices, databases, security solutions, and peripheral devices. The position also supports network system access, defines, recommends, implements, and maintains enterprise server and workstation components, and provides technical support and training to system users.

Requirements

Bachelor’s Degree in Computer Science, Information Systems, Information Technology, or related field required.
Three years of progressively responsible, professional level analyst and systems experience in a large-scale Information Technology environment.
Any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Must possess and maintain a valid Georgia driver’s license.
Proficiency in TCP/IP protocols, DNS, DHCP, VPNs, and LAN/WAN technologies.
Knowledge of cabling practices, including CAT6 copper cabling and single and multimode fiber.
Generally, 2+ years of experience in IT support or network administration.
Ability to handle physical tasks such as lifting equipment and cable management.
Strong analytical, problem-solving, and communication skills.

Responsibilities

Defines requirements, plans, researches, and evaluates capability of technology systems.
Coordinates, configures, installs and maintains information technology systems hardware, software, backup and restore devices, databases, security solutions and peripheral devices.
Coordinates information and resources to insure proper and timely installation and maintenance activities.
Verifies availability and proper operation of products for installation.
Schedules installations.
Converts old system data to new system.
Tests installed products per agency standards.
Completes installations and conversions.
Provides initial training to customers on new products as needed.
Supports network system access.
Defines, recommends, implements and maintains enterprise server and work station components.
Defines security access levels.
Sets up accounts for new employees and closes accounts when no longer necessary.
Increases account capacity when existing blocks are insufficient for work requirements.
Establishes port connections for new equipment to network as needed.
Resolves network problems per established guidelines.
Limits user access to specific areas according to user needs.
Documents procedures and changes on all systems.
Performs network administration.
Configures, operates and maintains programs, databases and/or infrastructure related systems.
Manages and configures servers to maintain updates.
Backs up and monitors event logs.
Analyzes event logs.
Identifies potential problems.
Monitors the performance and security of programs, databases and/or infrastructure systems.
Checks and maintains connectivity.
Upgrades servers.
Adds/deletes computers to/from network.
Manages user and email accounts and passwords.
Monitors network settings, network software, and drivers.
Maintains databases and a variety of server software.
Provides technical support and training to system users.
Troubleshoots problems with programs, databases and/or infrastructure related systems.
Resolves problems.
Escalates problem to vendors or other personnel as appropriate.
Ensures continual operations of customers’ network applications.
Utilizes diagnostic tools and other resources as appropriate.
Supports development and implementation of new technology.
Researches and evaluates computer systems, software, and technology issues.
Develops technology solutions.
Advises departments on technology business strategies.
Evaluates departmental information systems and communications requests.
Works with vendors to implement new, and upgrade existing, technology.
Maintains an awareness of new applications, technologies, technical methods, trends, and advances in the profession.
Reviews professional publications, technical manuals, and websites to increase knowledge of network operations.
Attends conferences, workshops, and training sessions as appropriate.
Setting up new hardware (routers, switches, access points, VoIP phones), including physical cabling and racking equipment.
Diagnosing and resolving connectivity issues, performance bottlenecks, and hardware failures.
Monitoring network performance using specialized software.
Providing technical support to employees.
Keeping accurate records of network configurations, inventory, and repairs.