Systems Administrator (Communications/Network)
About The Position
The purpose of this classification is to administer County information systems and to plan and implement enterprise solutions for an assigned department or agency. The Systems Administrator (Communications/Network) defines requirements, plans, researches, and evaluates the capability of technology systems. They coordinate, configure, install, and maintain information technology systems hardware, software, backup and restore devices, databases, security solutions, and peripheral devices. This role coordinates information and resources to ensure proper and timely installation and maintenance activities, verifies availability and proper operation of products for installation, schedules installations, converts old system data to new systems, tests installed products per agency standards, completes installations and conversions, and provides initial training to customers on new products as needed. The position supports network system access by defining, recommending, implementing, and maintaining enterprise server and workstation components, defining security access levels, setting up accounts for new employees and closing accounts when no longer necessary, increasing account capacity when existing blocks are insufficient for work requirements, establishing port connections for new equipment to the network as needed, resolving network problems per established guidelines, limiting user access to specific areas according to user needs, and documenting procedures and changes on all systems. Additionally, the role performs network administration, configuring, operating, and maintaining programs, databases, and/or infrastructure-related systems, managing and configuring servers to maintain updates, backing up and monitoring event logs, analyzing event logs, identifying potential problems, monitoring the performance and security of programs, databases, and/or infrastructure systems, checking and maintaining connectivity, upgrading servers, adding/deleting computers to/from the network, managing user and email accounts and passwords, monitoring network settings, network software, and drivers, and maintaining databases and a variety of server software. The Systems Administrator provides technical support and training to system users, troubleshooting problems with programs, databases, and/or infrastructure-related systems, resolving problems, escalating problems to vendors or other personnel as appropriate, and ensuring the continual operation of customers’ network applications, utilizing diagnostic tools and other resources as appropriate. The role also supports the development and implementation of new technology by researching and evaluating computer systems, software, and technology issues, developing technology solutions, advising departments on technology business strategies, evaluating departmental information systems and communications requests, and working with vendors to implement new and upgrade existing technology. The position requires maintaining an awareness of new applications, technologies, technical methods, trends, and advances in the profession by reviewing professional publications, technical manuals, and websites to increase knowledge of network operations, and attending conferences, workshops, and training sessions as appropriate.
Requirements
- Bachelor’s Degree in Computer Science, Information Systems, Information Technology, or related field required.
- Three years of progressively responsible, professional level analyst and systems experience in a large-scale Information Technology environment.
- Any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
- Must possess and maintain a valid Georgia driver’s license.
- Proficiency in TCP/IP protocols, DNS, DHCP, VPNs, and LAN/WAN technologies.
- Knowledge of cabling practices, including CAT6 copper cabling and single and multimode fiber.
- Generally, 2+ years of experience in IT support or network administration.
- Ability to handle physical tasks such as lifting equipment and cable management.
- Strong analytical, problem-solving, and communication skills.
Responsibilities
- Defines requirements, plans, researches, and evaluates capability of technology systems.
- Coordinates, configures, installs and maintains information technology systems hardware, software, backup and restore devices, databases, security solutions and peripheral devices.
- Coordinates information and resources to insure proper and timely installation and maintenance activities.
- Verifies availability and proper operation of products for installation.
- Schedules installations.
- Converts old system data to new system.
- Tests installed products per agency standards.
- Completes installations and conversions.
- Provides initial training to customers on new products as needed.
- Supports network system access.
- Defines, recommends, implements and maintains enterprise server and work station components.
- Defines security access levels.
- Sets up accounts for new employees and closes accounts when no longer necessary.
- Increases account capacity when existing blocks are insufficient for work requirements.
- Establishes port connections for new equipment to network as needed.
- Resolves network problems per established guidelines.
- Limits user access to specific areas according to user needs.
- Documents procedures and changes on all systems.
- Performs network administration.
- Configures, operates and maintains programs, databases and/or infrastructure related systems.
- Manages and configures servers to maintain updates.
- Backs up and monitors event logs.
- Analyzes event logs.
- Identifies potential problems.
- Monitors the performance and security of programs, databases and/or infrastructure systems.
- Checks and maintains connectivity.
- Upgrades servers.
- Adds/deletes computers to/from network.
- Manages user and email accounts and passwords.
- Monitors network settings, network software, and drivers.
- Maintains databases and a variety of server software.
- Provides technical support and training to system users.
- Troubleshoots problems with programs, databases and/or infrastructure related systems.
- Resolves problems.
- Escalates problem to vendors or other personnel as appropriate.
- Ensures continual operations of customers’ network applications.
- Utilizes diagnostic tools and other resources as appropriate.
- Supports development and implementation of new technology.
- Researches and evaluates computer systems, software, and technology issues.
- Develops technology solutions.
- Advises departments on technology business strategies.
- Evaluates departmental information systems and communications requests.
- Works with vendors to implement new, and upgrade existing, technology.
- Maintains an awareness of new applications, technologies, technical methods, trends, and advances in the profession.
- Reviews professional publications, technical manuals, and websites to increase knowledge of network operations.
- Attends conferences, workshops, and training sessions as appropriate.
- Setting up new hardware (routers, switches, access points, VoIP phones), including physical cabling and racking equipment.
- Diagnosing and resolving connectivity issues, performance bottlenecks, and hardware failures.
- Monitoring network performance using specialized software and providing technical support to employees.
- Keeping accurate records of network configurations, inventory, and repairs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
