Systems Administration Supervisor / Helpdesk Lead

Peraton•Chantilly, VA

About The Position

Peraton is seeking a Systems Administration Supervisor to oversee the availability, security, and performance of mission-critical systems, while managing daily operations, staff development, and cross-team coordination. This role also serves as Helpdesk Lead, supporting a program providing data center/HPC infrastructure in support of AI processing.

Requirements

Minimum of 6 years of experience (may have lead experience)
Active TS/SCI clearance required with the ability to obtain a polygraph
Experience and ability to triage incidents and events for effective resolution
Experience with Active Directory account and server management and monitoring
Experience with monitoring and management tools
Knowledge of Backup Systems, Networking principles, and equipment
Knowledge of IT Service Management Processes and concepts with special emphasis on Incident and Event management
Experience writing technical documentation.
Demonstrated ability to coordinate and manage work within a team, provide training and technical direction to team members, mentor newly assigned staff.
Relevant certifications (e.g., Security+, CISSP, or equivalent DoD 8570/8140 compliance)
Strong knowledge of Windows/Linux server administration, virtualization, and networking
Experience supporting classified or restricted-access systems
Excellent leadership, communication, and organizational skills

Nice To Haves

Prior supervisory or team lead experience
Experience supporting AI/ML infrastructure or capability programs
Familiarity with cloud environments (AWS GovCloud, Azure Government, etc.)
ITIL or project management certification

Responsibilities

Supervise and mentor a team of systems administrators, providing guidance on daily tasks, technical problem-solving, and professional development
Oversee installation, configuration, maintenance, and troubleshooting of servers, networks, and infrastructure.
Ensure compliance with applicable security policies, procedures, and accreditation requirements (e.g., RMF, NIST 800-53)
Coordinate with cybersecurity, engineering, and program management teams to support system upgrades, patches, and incident response
Develop and enforce standard operating procedures (SOPs) for systems administration activities
Monitor system performance and capacity, recommending improvements as needed
Manage scheduling, staffing, and resource allocation for the systems administration team
Prepare and maintain documentation, including system configurations, network diagrams, and operational reports
Support audits, inspections, and compliance reviews related to system security and operations
Serve as a point of escalation for complex technical issues