SYSTEMS ADMINISTRATOR/ HELPDESK SPECIALIST

Human Resources•Tulsa, OK

1d•Hybrid

About The Position

Systems Administrator / Helpdesk Specialist bridges the gap between daily user support and infrastructure management. This hybrid role ensures smooth office operations while maintaining the reliability, security, and performance of server and network infrastructures. The Mid-Level IT Systems Administrator & Helpdesk Specialist manages core server infrastructures, local networks, and cloud environments while serving as an escalation point for user support tickets. This individual splits time between hands-on systems maintenance and delivering technical support to internal staff. The ideal candidate works independently, automates routine tasks, and ensures high systems availability.

Requirements

Strong administration skills in Windows Server and Workstation environments.
Working proficiency with Active Directory, Microsoft Entra ID (Azure AD), Group Policy Objects (GPOs), and Single Sign-On (SSO).
Hands-on administration of Microsoft 365, Google Workspace, and cloud platforms like AWS or Azure.
Solid understanding of TCP/IP protocols, DNS management, DHCP configurations, VLANs, and VPN setups.
Familiarity with PowerShell to automate administration work.
Experience with endpoint security tools and Mobile Device Management (MDM) suites like Microsoft Intune
Ability to perform deep root-cause analysis on multi-layered technical glitches under pressure.
Ability to translate technical problems into simple, understandable terms for non-technical users.
Capacity to switch context quickly between critical infrastructure alerts and high-priority user tickets.
Minimum of 3 to 5 years of dedicated IT support, helpdesk escalation, or systems administration experience.

Nice To Haves

CompTIA Network+/Security+, Microsoft Certified: Azure Administrator, or Cisco CCNA.

Responsibilities

Maintain, configure, and upgrade on-premises servers, cloud directories, and essential corporate networking gear.
Resolve helpdesk tickets involving hardware, software, security, or connectivity bottlenecks.
Provision, modify, and audit user permissions, access groups, and internal security policies.
Write basic scripts to automate repetitive system tasks, account creations, and routine system maintenance.
Execute routine system backups, monitor logs, and test data recovery procedures to avoid business downtime.
Build internal knowledge base articles, map out network workflows, and document standard troubleshooting guidelines.
Administer, maintain and the FeneVision ERP platform.
Design and develop custom operational, financial, and inventory reports using SQL Server Reporting Services (SSRS) and Crystal Reports.