Team Lead Systems Administration

The University of Kansas Health System•Shawnee Mission, KS

1d•Onsite

About The Position

The Lead serves as a subject matter expert and team lead responsible for the implementation, optimization, and operational support of assigned areas. This role partners with clinical and operational stakeholders to work on initiatives that enhance patient care, improve clinical workflows, and drive operational efficiency. The Lead oversees application build, configuration, and testing while mentoring team members and ensuring adherence to best practices and organizational standards. This position requires strong collaboration with cross-functional teams including operations, informatics, solution architects, training, and infrastructure to deliver solutions that align with the organization's strategic goals.

Requirements

Bachelors Degree
2 or more years analyst or system administration experience or 10 years of experience as an analyst or System Administrator in lieu of degree

Nice To Haves

2 or more years healthcare experience
Familiarity with Epic applications or assigned tools
Familiarity with Epic or other vendor best practices for applications supported

Responsibilities

Serve as the primary lead for an assigned area, domain, or portfolio (e.g., upgrades, application, sustainability, optimization, or growth initiatives), with accountability for overall performance, delivery, and continuous improvement
Application lifecycle management within assigned area(s), including planning, implementation, optimization, and ongoing support and maintenance
Ensure alignment of application capabilities with organizational goals, clinical workflows, and long-term strategy
Lead execution of projects and initiatives within the assigned area, ensuring successful delivery of build, validation, and implementation activities
Develop and manage implementation strategies, timelines, and deliverables across both project-based and operational work
Coordinate and lead application workgroups, ensuring alignment of priorities and timely completion of all assigned work
Track, monitor, and report on progress, risks, and dependencies across the assigned area, not just individual initiatives
Accountable for successful transition from implementation to support, including knowledge transfer, standards documentation, and change request and maintenance ownership
Accountable for ongoing system performance, stability, and support within the assigned area
Lead efforts related to sustainability, including upgrades, system maintenance, optimization, and continuous improvement initiatives
Ensure adherence to change management, release management, and organizational governance standards
Facilitate prioritization of enhancements, defect resolution, and technical debt management within the assigned domain
Develop, maintain, and continuously improve procedures, processes, and standards for the assigned area
Ensure consistent adoption of defined processes across the team, including build, testing, validation, and support practices
Establish and enforce best practices for delivery, documentation, and operational support
Partner with leadership to define and evolve policies related to governance, release management, and change control
Ensure compliance with organizational, regulatory, and application-specific requirements within the assigned area
Identify gaps in existing processes and lead efforts to standardize, streamline, and improve team efficiency and quality
Partner with process owners, business stakeholders, and informatics teams to define priorities and ensure solutions meet clinical and operational needs
Collaborate with subject matter experts to identify, scope, and prioritize work across the assigned area
Facilitate discussions to align stakeholders on scope, priorities, and design
Lead or oversee design, build, and configuration activities across the assigned area. Partner with solution architects where appropriate on these activities.
Delegate build and technical tasks appropriately to team members while maintaining accountability for outcomes
Define and execute testing strategies, including creation of test plans and coordination of validation sessions
Lead validation efforts to ensure solutions meet business and clinical requirements
Partner with stakeholders to define and prioritize reporting needs within the assigned area
Collaborate with subject matter experts to validate reporting solutions
Ensure reporting outputs support operational decision-making and system performance monitoring
Lead, coach, and mentor application analysts supporting the assigned area
Provide direction, delegate responsibilities, and ensure consistency and quality across work efforts
Foster a collaborative, high-performing team environment focused on accountability, continuous improvement, and knowledge sharing
Partner with Principal Trainers to support development of application-specific training strategies and materials
Lead or coordinate post–go-live activities, including refresher sessions, workshops, and site visits
Promote user adoption and ensure solutions deliver expected value to end users
Serve as an escalation point for complex issues within the assigned area
Participate in 24/7 command center activities as assigned
Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.