System Technician I

First City Credit Union•Altadena, CA

About The Position

The System Technician I will serve as the first point of contact for IT-related inquiries, incidents, and requests. This role involves troubleshooting and resolving issues with workstations, printers, mobile devices, business applications, and basic network connectivity. The technician will also assist with new user onboarding and offboarding, maintain asset inventory, perform routine maintenance, and ensure compliance with IT security policies.

Requirements

Bachelor's degree in Computer Science, Information Systems, or a related field; or equivalent combination of education and experience.
2 to 3 years of experience in a Help Desk or IT support role, preferably in a financial or regulated environment.
Basic knowledge of Windows OS, Office 365, Cloud infrastructure and common IT hardware.
Familiarity with Active Directory, remote support tools, and IT Ticketing systems.
Excellent communication and customer service skills.

Nice To Haves

Certifications supporting technical skillsets accepted.

Responsibilities

Serve as the first point of contact for IT-related inquiries, incidents, and requests via phone, email, and ticketing system.
Troubleshoot and resolve issues related to workstations, printers, mobile devices, business applications, and basic network connectivity.
Understand department resources for appropriate escalations to Tier 2 and 3 support.
Document all support activity in the IT ticketing system and escalate unresolved issues as appropriate.
Assist with new user onboarding and offboarding, including equipment setup, System software installation, and access provisioning.
Maintain asset inventory and ensure proper tracking of equipment.
Perform routine maintenance tasks such as updates, patching, and antivirus monitoring.
Ensure compliance with IT security policies, especially related to user access, data protection, and secure communication.