System Technician-FTTH

WOW! Internet, Cable & Phone•Houghton Township, MI

2d•Onsite

About The Position

WOW is Hiring a System Technician- FTTH! This role involves maintaining and repairing all aspects of the Fiber to the Home (FTTH) network, from the Hubsite and/or OTN cabinet to passive network devices, including PON nodes and their associated power supplies. The position also assists with training and development of other technicians and may provide day-to-day engineering and operations support to the department with direction.

Requirements

Possess a firm understanding or fiber network for troubleshooting and fault resolution assistance
Able to present technical information to a non-technical audience
Able to work independently
Able to use assigned test equipment including but not limited to Signal Level Meter (SLM), Volt Ohm Meter (VOM), OTDR and optical power meter, and other various optical T&T equipment
Ability to safely assist and/or perform pole transfers within company and NEC guidelines
Ability to raise, lower, re-tension, delash and relash existing plant
Able to prioritize and organize assignments and responsibilities
Able to accurately maintain records, logs, reports, work orders, etc
Able to work flexible hours as required including evenings, weekends and on-call shifts
Must have a valid (state) driver’s license and maintain driving record that meets the Company’s insurance carrier’s requirements
High school diploma or equivalent
3 -5 years of System Maintenance experience (or equivalent in training and experience)
MS Suite, Internet software, E-mail, basic understanding of Google Suite

Nice To Haves

Related associate's degree is preferred
Industry standard fiber certifications a plus

Responsibilities

Assessment, maintenance and repairs for hubsite/OTN cabinet, outside FTTH distribution plant, and general plant components
Maintain hubsite/OTN hardware and powering needs and maintenance
Test FTTH, PON, and HFC plant and components using: Signal Level Meter (SLM), Volt-Ohm-Meter (VOM), OTDR, optical power meter, spectrum analyzer and compare findings with documentation
Perform basic DC wiring from equipment to Telect panels
Troubleshoot/repair problems with light, RF, AC, and DC portion of forward and reverse plant for transmission levels, signal losses and other interference
Perform routine remote OLT setup and balancing, alignment and adjustment of passive components and equipment used to process signals from the OLT to any subscriber port and/or subscriber ONT
Perform basic underground and aerial construction duties associated with PON (DWDM) operations such as replacement of defective/damaged optical splitters and subscriber ports
Maintains, repairs and replaces optical components of the remote OLT
Perform routine business subscriber connection duties such as running/hanging fiber drop and utilize handheld splicer to complete connections
Performs and/or assists with emergency fiber restoration
Performs analysis of system performance reports and subsequent preventive and remedial activities
Understand/apply FCC and NESC technical standards, including performing FCC required testing
Identify and report all incidents of noncompliance (FCC, NESC, OSHA and WOW! standards)
Perform networking related troubleshooting including SQC test, trace route and speed test
Perform Power Supply installation, maintenance and repair and have a basic understanding of our Continuity PS status monitoring system
Perform Field Ops-Engineering walkouts
Maintain excellent attendance and appearance
Other duties as assigned